AUTO KP PLUS

We went to see the Toyota salon in LIBEREC. At the entrance, a hostess examining her gel nails. Inside about 8 sellers and one client who handled something. We walked through the car show for about 15 minutes and during the whole time none of the free sellers bothered to ask us if we needed anything. Yes, they needed to. We wanted to buy a Toyota Corolla, which I was seriously interested in, but with this approach we got together and left, and so they definitely whistled Toyota as a car. We stopped at the same day in Ford and Škoda and the approach from the dealers was 360 ° different, so in the end we chose there. Summary: The human approach works wonders. In Toyota, Liberec, you should undergo some training on how to deal with a customer. Have a nice day V. Drahoňovský

For the third year in a row, we have been driving our two Citroen Berlingo cars for Citroen service. This year was the last time to KP Plus. During the last warranty inspection (July 2019), the car was returned to us and had a broken sill cover, so that the entire plastic sill is peeled off to the front wheel. The same thing happened with the second car in the family. The same model, the same month and in this case even on both thresholds. When we notified the service, we were told that this was not physically possible. This man we were trying to deal with was repeated so often that he himself probably began to believe it. (On the contrary, it is not possible for this to happen other than physically.) According to him, it is not possible for this to happen, for example, due to the wrong position of the jack. There is no scratches visible from the outside on any sill, so it is quite obvious that he was ripped off by the force of something pushing on him from below, the sill lifted where it did not and cracked inside a piece of cap, where there is a plastic stud to attach plastic to the body. The same person was not able to explain to us how this is possible, if not physically, when the same case happened on two identical cars in the same month, just a few days in a row. This deprived them of 2 paying customers, because it is not acceptable for someone, as a customer, to call us a liar and at the same time not be able to give a single reasonable explanation of how these two cases could have occurred. moreover, it is not a hundred-crown item, but Citroen will pay almost CZK 2,000 for this piece of plastic. That is 2000 CZK more than you would like to pay for someone's irresponsibility. Supplement to 2.8.2019. After the review was published, we were told by phone that the part would eventually be repaired, BUT if we deleted the review first. This is certainly not fair dealing at all. Not even because we have been offered a share for a third of the price, which is still a third of the price more than we should pay. By someone accommodating us by correcting their mistake (still for our money), our experience is not erased. And so we have the same right to share this experience, just as potential applicants have the right to learn about it. But they still insisted that it could not happen to them. Due to this, the second car is still in service, because we refused to take it over when it was handed over for this reason. It is said that none of them was able to prove on the cameras that this happened during the warranty inspection. In the end, it seems that we probably damaged both cars in a non-binding way in the same place. And now we're just trying to see if we can make it. So much for a paying customer who complies with all service and warranty conditions. Supplement to 13.8.2019 We were asked by phone to download the review because it allegedly damaged the company's name. And spread false information. Unfortunately, it is not our fault that it damages the company's name. If our experience were the opposite, it would lift the name. Reviews are primarily used for this purpose. Nothing in the review is untrue, hateful (not even racially) and not xenophobic at all. We do not see a single rational reason to write a fictional experience and why we should be contacted repeatedly by phone, when we have already closed the situation and ended Citroen in KP Plus for good.

Satisfaction for me. I drove from Pilsen for the Toyota Aygo. Only a few days passed (the first road after the handover of the car) (even with the weekend). The dealer willingly switched sets from summer to winter, although the winter season has not yet begun, the car and all its controls briefly introduced, an overall professional approach. There were no problems with the car along the way, on the contrary, I confirmed that Toyota makes great products that are even better than you expect. Specifically, Aygo is a bomb in a given price category.

Poor communication and strange behavior. You will be contacted by an advertisement for the sale of a car, you will be told for 3 weeks that something needs to be repaired on the car first, then no one will respond and the advertisement for the car will disappear. When you no longer want to sell it or forget to download an old ad, it takes at least a little sincerity and respect for customers.