FEDERAL CARS spol. s.r.o.

Attention when buying a vehicle - the contract states "the parties expressly exclude the application of the presumption under §2161 paragraph 2 of the Civil Code" -> ie. cannot be claimed within 6 months!

pro-customer approach, professionalism

If you don't care how much you pay for the service and you don't understand the cars in part, you will probably be satisfied. On the other hand, this Liberec dealer is the average of a network of Czech authorized service centers, so you cannot objectively be angry. Do not look for wind-blown and brains-using mechanics in this place who can handle everything. Rather, you will come across fancy corporate "parts exchangers" for which any non-standard defect is an obscure trial and error process. If the workflow is not detailed in the manufacturer's methodology, then a misfire occurs and the automated parts exchange factory stops, or at least increases significantly. Add to this the historically arrogant behavior of management towards suppliers, which is further reflected in the overall approach of all staff, unfortunately I can not be more than two stars.

Perfect approach to the customer

The visit was mixed. We arranged a demonstration ride two days in advance. We arrived at the store and accidentally approached the gentleman, saying that we had an agreed demonstration ride. The Lord asked in surprise who exactly he was with and began naming his colleagues to us. The names didn't seem familiar to us. The Lord looked at the calendar, asked me my name, and said, "It is with me! His colleague started laughing ... The other colleague tells him: Are you going through the twenty-eight? So no one can fit back there, there is a huge bagel. While a colleague was releasing a bagel, we talked about what we would like to see. Then we went to the vehicle. The Lord asked which of us would lead. I say yes, but we'd like to see the car first. So the Lord agreed to let us look. Someone else showed up and went for another car. The salesman told us to look at the car for now and started paying attention to this man. He returned to us a moment later and began to give us some information. But strangely. In my life I have completed demonstration rides with Škoda, Renault, Chevrolet and Honda. Everywhere they showed me the car through a detailed learned poem thanks to which they didn't miss anything and I practically didn't need to ask anything. Here the information was relatively strict. If I didn't ask a lot of things, I wouldn't know. The demonstration ride went well, the gentleman tried and said interesting information. He just got me when he criticized the driving assistants in the car. As if he didn't even want to sell the car. The Lord tried in a way, but because I know how the vehicle presentations are going elsewhere, I can call this show amateur. I'm thinking about the car on display, but I'll have it offered elsewhere.