AXA Česká republika s.r.o.

I have two compulsory car liability insurance with the insurance company. Whether I call, I personally go to the branch, I still get calls to pay both insurance policies. -Insurance company of 2019. I am happy that the Czech Republic has such a high level.

I've never had such a bad experience with anyone. Insurance abroad I paid the most expensive, (+ risky sports, + welder on the slope, etc ..) if by chance. And when something really happened to me? Even so, the insurance company calculated that it would be cheaper to lead me for 6 hours. ambulance in pain for surgery to the Czech Republic. I have to call everything myself. When my Austrian invoices come home, I forward to the insurance company. Because they want them for another e-mail, this lady doesn't deal with it anymore, so let me send it elsewhere. In the end, they don't even know if they took over the invoices, if they handle them or if I should wait for execution ?! Absolute disaster! The funniest thing is when you are in pain in the hospital and they want to give you something, they are not able to call the hospital where you are hospitalized and talk directly to them. You practically also work as an intermediary in the hall.

We do not recommend the insurance company in any case !!! In December last year, I had the vehicle disposed of in an environmentally friendly way, which I then went to the office to remove from the register. I was dislocated from the office due to not being ordered to the office (the state of emergency and the situation around the covid did not allow me to go to the office to stand in line), it was not possible to order the office until February. So I asked the insurance company if it would be possible to cancel the insurance on the basis of a confirmation of receipt of the vehicle for liquidation and when I get to the office I will send TP with marked disposal of the vehicle (I sent the insurance company order system and marked order to the office to believe that I have no other and the earlier option to cancel the vehicle). I was told that by law it is not possible to cancel the insurance in this way, only on the basis of sending a TP with the date of decommissioning of the vehicle, and that a confirmation of electronic submission of a request to cancel the vehicle is sufficient, but this is not possible without an electronic signature. So I sent a request for cancellation of the vehicle to the office by e-mail and informed the insurance company. The office replied that the vehicle could not be canceled by e-mail only in person, then I was offered an earlier order date (the capacity of the order to the office was increased). So I canceled the vehicle in lazy and sent it to TP insurance company. The insurance was canceled, but that I have to pay the insurance debt until the cancellation of the vehicle, even though I have been dealing with this situation with the insurance company since December and I did not have the opportunity to cancel the vehicle earlier. Even at this time, the insurance company cannot behave humanely, in times of emergency it can only break the law and the saddest thing is that I could not influence the situation regarding the cancellation of the vehicle, I did my best, but the insurance company is not ashamed to talk about money.

I was canceling compulsory liability due to the sale of the car. The lady who served me was very nice. I have not met such a willingness and professional approach for a long time. When buying a new car, I will not hesitate and re-arrange insurance here?

The client center in Brno on Úzká Street was a complete disappointment for me and can be said to be a shock. Due to 3 signatures on the mortgage announcement, I waited 1.5 hours before one lady served another 4 people and it was my turn - it seems very unusual to me nowadays and I'm not even talking about the attitude of the workers themselves ....

I do not recommend this insurance company. I had my car insured with the Klik insurance comparison portal. This year I dealt with the change of contract directly at Axy. I solved everything quickly and online, and immediately paid for new insurance. A smile crossed my mind when I received a reminder threatening to pay other administrative fees for not paying the old contract. So I called Ax, the lady told me that I had to write the notice of the old contract and send it to them electronically. Subsequently, they charge me the amount for the period when for one car at one insurance company with one car owner, ie the same registration number, two contracts were kept simultaneously, because the original was not properly terminated, and at my request how it is possible when they see one VIN number, one birth number, one owner and two contracts, why don't they pair it, they told me that the law allows me to have more compulsory liability contracts for one car. No willingness, no empathy, the law just allows it, so we'll pluck you nicely !!!! And I add that I have other products with this insurance company, for many years, so I am a regular and loyal customer, it was probably a mistake and it's time to look for another insurance company! IF YOU CAN, AVOID THIS INSURANCE COMPANY BY ARC.

I have been driving and insuring with VZP for years and nothing has ever happened to me. When it first happened to me that I fell into a canal in Uzbekistan at night, I was bleeding, panicking and no one was around, I call the VZP helpline, where I notice in small print that I am actually insured with AXA. No one answered me even on the fifth call, and if I hadn't arranged it myself, I would have bled there. The next day my girlfriend called there and they couldn't even tell me where to get treatment in Istanbul at the airport. Disaster, if you value your health, look elsewhere.

I wanted to take out supplementary pension insurance. Communication by e-mail is very poor. Subsequently, I personally took the documents to their office. Opening hours are deadly. They work maybe 6 hours a day. Although I went to third, I didn't catch anyone there. I left the documents in their filing room. After 14 days still no reaction, it is impossible to call or write there. Terrible approach. The second experience was premium air travel insurance. I had problems with the flight, which was supposed to cover it safely. I had to fly an alternate flight. They did not pay for the ticket because the flight delay was caused by an external agency and not the airline. If I want my money back, I have to go to the Peruvian airline. You really can't think of that. Sweep the coarsest grain.