Courtyard by Marriott Prague City

Nice breakfast restaurant with good coffee and tea, clean and smooth environment although not quite upto date (eg bed or bathroom or clima system). A pleasant experience overall.

It was a pleasure staying in great Hotel Prague.The service was excellent.Front desk associate Mr. Andrej was extremely helpful, kind and professional.Room was very nice comfortable and very clean.Breakfast and service staff very friendly.I will definitely comeback .

Great location. Comfortable bedding. Great breakfast. Service good. Toilet is bit dated. Shower water pressure is lpw.

Hotels like Mariott don't require to be reviewed because when it comes to rooms, cleanliness and service they are always the best. Lavish spread of buffet breakfast was a good start of the day. A 3 night stay was worth. Location is not so far, not so near from the center but still in a place where basic things were available at a walkabke distance. Didn't realize until last day that a shopping mall was just a road across. It had Indian restaurant in a mall food court which made even more convenient for us. Definitely a good option for comfortable, hassel free stay...

Update on 22 Apr 2022 The Front Office Manager got in touch after seeing my review, which was a pleasant surprise. He explained in detail what happened behind the counter and apologised sincerely for it. He has also been trying (without any luck so far tho) to liaise with Marriott Customer Service to rectify the missing night. Despite the missing night issue not having been resolved, I am quite impressed by the way the hotel followed up with me. A willingness to go the extra mile is one of the qualities I respect and appreciate the most. So updated review - from one star to FIVE - for a nice hotel with a very conscientious Front Office Manager! ......................... Original review I went with reasonable expectations, having seen the 4.4 out of 5 on Google which is decent but at the same time knowing Courtyard is not exactly about luxury. My flight got delayed so I arrived at the hotel around midnight. The hotel entrance was locked and there was this drunk gentleman smoking by the entrance who was either trying to help or messing with me. But he said there was another entrance on the other side of the building. I did not want to take the risk so knocked on the door instead. Eventually a member of staff saw me and let me in. However, poor reception guy, whilst being friendly, couldn't check me in as 'there was some IT problem' so he gave me my key card and said they'd check me in first thing in the morning. I was OK with that, thanked him and went to my room. I checked on my Marriott App in the morning, I was checked in so no problem there (but keep reading!). I then ordered laundry service. The laundry lady who came to collect my laundry said she couldn't do dry cleaning or wash any expensive items and wanted me to get those items out of the bags. None of my items were expensive (I wish!) and just to avoid keeping her waiting at the door, I suggested she take everything in the bag, double check at her workspace and then return those items she cannot clean. She happily agreed. I was courteous, understanding, and supportive throughout the interaction. A few hours later, none of my items were returned so out of curiosity, I phoned them to find out. Unfortunately it wasn't that she could clean everything after all, she just forgot to bring back those items she couldn't clean. When she eventually brought them back, I was again respectful and understanding, and asked her not to worry about it. My laundry was supposed to be done and returned the same day. But I heard nothing from the hotel that day so waited until the following morning (thinking they probably needed more time), a few hours prior to my planned check-out, before calling them again. Ready for this? They told me I had to go down to the reception and collect my laundry myself as, again, 'there was something wrong with my credit card'. I was trying to be understanding and cooperative so explained I would be checking out in a few hours so could sort out whatever problem they were having then. Also I did ask why they hadn’t informed me of any issue earlier? If I didn’t (e.g. forgot to) contact them, would they keep my laundry after my check-out? But despite all my efforts, they still insisted on me paying the ransom at the reception before I could have my laundry back. So I went downstairs and collected my laundry from the reception myself. There was an additional member of staff at the reception who was very apologetic but too little too late? I had my first 'pay ransom first and collect your laundry at reception yourself' experience with a Marriott hotel... And remember I said they couldn't check me in when I first arrived? Oh it turned out that did cause a problem - the first night of my stay was missing from my account which means more time to be spent on rectifying that with Marriott customer service. There was no argument or even raised voice at any point (just not my style!) but this was easily one of my worst Marriott experiences so far. But 4.4 is a strong rating so maybe I was just unlucky? Anyways, hope my review is useful to you.

The Hotel is nice and staff friendly, on average with other Marriott hotels. The breakfast is good, maybe even above the average in Marriott hotels and starts on time (at least when i stayed there), which in almost all of the hotels never starts and then on a business trip sometimes impacts our day. The fitness center is small, however has too much equipment for the room size, which then is not comfortable to work out. The location is not so central, but walking distance is like 2.5km and if you are on a business trip to outside Prague and in the morning you need to travel to the west side of Prague is very convenient, because you will avoid the Prague traffic.

The best customer service I've seen ever, anywhere in any Marriott or elsewhere and I travel much for work... The rooms are large and clean even though bit outdated. Very good breakfast but again, it's the hotel staff that makes your stay really enjoyable. Highly recommended.

We stayed for 4 nights. The room was spacious and nice. The staff were courteous and daily cleaning was great. The good thing location wise was: it is opposite to flora mall that has all shops and so many restaurants. Additionally, it is 200 m from flora metro, tram, and bus stations. Of course, for the location, it is a bit expensive for tourists.