DK-Trade: Furniture

I bought a Savona 160x200 bed in oak and I am very satisfied with the service and delivery within 2 days of ordering. I would like to thank Anetka, who communicated with me from the beginning to the final form of my order and helped to advise, solve the type of bed and grate. Thank you René and Eva

The communication with the store was exemplary at the beginning, unfortunately I definitely cannot recommend it. The purchased solid wood bed for 25 thousand is the worst piece of furniture I have ever made. One of the main connecting screws was missing in the package, I bent another because the connecting hole for the forehead was insufficiently drilled. The bent screw can't be pulled out, I had to drill a new hole right next to it. The supplied wooden pegs move freely in the holes and I had to buy another one so that the bed would not creak so much. The worst problem is the non-fitting guide groove for the floor of one of the storage drawers. 13.7. I sent a complaint email and it took a week for it to be answered - only after my urgency. The manufacturer acknowledged the defect, but after almost two months (and a few emails) later, I still did not receive a new part. The store is apparently trying to play it out, waiting for me to run out of patience, which they did.

Large selection of beds. I had a choice and other details were advised by a very nice helpful lady. I recommend the store.

The bed to order came with a longer delay. (Possible complications of today's coronavirus period). There was less compensation from the seller. We are finally satisfied with the bed.

The goods arrived beaten and cracked. Despite the immediate solution and communication with this company, no complaint was possible. And what more? I can still blame myself for the beaten and cracked goods.

Unfortunately I have to rate 1 star. When it comes to sales, the company is really fast with excellent communication. Unfortunately, this is no longer the case when you need to solve a problem. Due to my length, I bought 2 extended mattresses 210cmx100. After the first night (with broken knees), I was surprised to find that the set 10 cm, for which I paid 10% of the price, is a piece of ordinary foam glued to the mattress 200. The construction is not preserved, so different stiffness in the legs at different heights ... I checked the old mattress, which was also set up, but you would hardly know it (same construction preserved along the entire length). To be sure, I checked with another manufacturer who confirmed my concern. So problem No. 1 is the quality of processing, which is not good for the extended length. Problem No. 2 occurred during the negotiations on the "complaint". I didn't even ask for a complaint, just a gesture in the form of compensation for the 10% - as compensation for having the mattress adjusted to the same width, because I didn't buy a mattress for 18,000 - so that I wouldn't sleep on it. (surprise..) Conclusion of the discussion after 2 emails: "I'm sorry I can't help you in any way, but we probably won't pay for a" mistake "that isn't a mistake." So thank you for the new experience, I shopped with you for the first and last time. The short-sightedness of some Czech entrepreneurs has become apparent again. At the same time, everyone who is looking for an extended mattress length, look at the photo, and if, like me, this does not work out for you, you better avoid the company. You will save time, energy and money.