dmd group - Sokolovská 32

Uzasne misto

I bought a ticket from the carrier through the site Infobus, as a result I have an illness, damaged nerves, the Prague-Khmelnytsky road paid twice and "0" answers from the carrier !!! Rather, the answer from Infobus, such as "the culprits" and the complete silence of DMD-GROUP on e-mail, WhatsApp, Facebook, comments on the resource Infobus. About the trip Prague-Khmelnytsky: On December 23, we arrived in Lviv for 25 hours. The toilet does not work on the bus (and the guy who went with us said that this is standard and the toilet never works on this route). As a result, she suffered great damage to her health! There had to be a transplant in Lviv (the ticket and the website state that it was short-lived). The driver-partner of the carrier provided very rude information that the expectation of the trip from Lviv to Khmelnytsky will be 3, 6, and maybe 10 hours. And if someone doesn't like something, let it fall! Due to feeling very unwell (resulting in 5 sanitary stops in 25 hours) and the shock of having to wait maybe 10 hours in Lviv, I started looking for solutions through Infobus and a carrier partner in Lviv. The girl operator in Lviv fixed the problem, said that the carrier will be able to return the money for the impassable section of the road, as they (as partners) will not take the money from the carrier (or return, did not specify). I could no longer physically wait in Lviv and had to look for other options. Since the situation with me was really not standard: no toilet + long road (and as a conclusion I acquired a physical defect on the road), the expectations of which were not specified and the situation was recorded by DMD-GROUP partners. I did not even doubt as a result of further conversation and in solving such a trivial issue (compared to my losses) as the return of ridiculous funds for a large company, especially since their partners returned the money! The girl operator Infobus, at my request and request to convey this information to the carrier (and the fully declared situation) was engaged in bullying in correspondence for a week. I provided "distorted" information to the DMD-GROUP, and as a result I received a response from two companies about clearly not my route and my situation !!!! They take your money by saying and pointing out one thing, and in fact from the whole list of "bus services" you only have to ride the bus (I'm not talking about the promised wi-fi and air conditioning, content?); "0" respect and humanity; waiting for a change of 10 hours just like that, for a reason - "because" and also the passenger is to blame!