Dopravní podnik hl. m. Prahy – Infocentrum Anděl

Great service, the gentleman was very kind and helpful.

The unpleasant staff, the master behind the counter, was extremely arrogant, sarcastic, uncomfortable, important, acting with the "everything is a problem" style.

I know Prague. The brakes smelled in the subway. There I talked to a gentleman from a transport company. He carries people responsibly, makes a conveyor, was very nice. The brakes stink because it's the oldest on route B.

The checkout line is fast. The service is competent and polite. The staff is nice. Once at the checkout sat an uncle from the "dark" race, and so he was rude. I presented him with a pass with a pass, and asked for the same pass. He did not notice the pass and wrote out another pass. I explained to him that you were mistaken. So he was enraged by his own mistake. But anger spilled over me. Instead of an apology. I do not want to lower my rating, because for 7 years this is an isolated case.

Transport company hl. The City of Prague, a joint-stock company, is one of the most important public transport operators in the Czech Republic. Every day in Prague and the surrounding region, we transport passengers with almost two thousand metro, tram and bus vehicles. You can find the company's headquarters at this address: Sokolovská 217/42 190 22 Prague 9

My request was handled very quickly, well and pleasantly, but some employees have strange ideas about good behavior. When I arrived, the door was open, three other people were waiting in front of me, one in front of the door, and two inside, the three were probably here together, talking through the open door for a while. In addition to them, there were two other customers at the windows, which puts four customers inside. Despite the sign on the door warning that a maximum of two customers are allowed to enter the information center at the same time, it did not seem that the master behind the counter was particularly moved by this fact. After a moment of waiting in line at the door, an elderly lady came and walked around the line. I didn't want to say anything at first, because it had happened to me once before that I wanted to alert the seemingly overtaking man who turned out to be an employee. However, this lady did bypass all the other waiting customers, and went straight to the window where the previous customer had just left. I admit that the master behind the counter probably didn't have a view of me and the master in front of the door, as well as the door itself, but of the other two waiting inside, yes. Despite this, the newcomers served without any problems. After being served at the next window, I decided that the door closed on its own because it was not locked, but only stuck to the floor, so I left it open as I was when I arrived and went aside to clean my receipt. Suddenly the gentleman climbed out from behind the counter, closed the door, and informed me that I was among decent people, which I had not noticed until then, and since I had not closed the door, which he thought was closed all the time, I did not count among decent people. So I would like to offer him my deepest apology, and ask him as politely as possible to jerk his leg.