Drozd servis s.r.o. - servis, opravy, revize plynových kotlů - U Zličína 198/22

Quick agreement, well done work in repairing and servicing the boiler at reasonable prices. We can only recommend.

The service on the gas boiler was performed very carefully and at a reasonable price. I highly recommend it to everyone! ?

Great impression from the beginning. At first, I was positively surprised by the resolved communication. They also talked to me on Saturday. On Tuesday, the owner arrived on the promised date (respect), then proceeded as a professional, performed maintenance and troubleshooting precisely ... patiently tested everything ... the boiler treads like a Swiss watch .... JJ and price? Also good. Thank you very much and thumbs up :-) P

I have to share my experience with Mr. Drozd. I ordered it because our boiler switches off and cold water flows when the water is heated. The first visit was scheduled for 16.11. at 2 p.m. He arrived 2 hours later, stayed with another customer - ok, that's understandable. In the end, according to the service protocol, he only cleaned the boiler and said that it was already working. He charged CZK 2,160 service + trip for this visit. Unfortunately, the boiler kept shutting down. Subsequently, I found out, according to information on the Internet, that it could be a bad three-way valve, because the water flowed cold, but the heating was warming up to max. So we agreed that he would look at the new valve and on Friday he could have it. Therefore, we planned another visit on Monday 23.11. at 8:00 I made an appointment for work off in the morning so that I could be present at the repair. That day I wrote an SMS to Mr. Drozd at 8:05 that we had the bell off for the children to call me when he was there. At 8:10 he called me to change customers and wouldn't arrive until 18:00. I've already been dialed, because no one will make up for the lost profit from work. When he arrived, he looked at the divided boiler for an hour and then declared that it was a mystery, but he did not know what was wrong with the boiler. It can be a pump (repair approx. 5000), a three-way valve (approx. 4000) or a clogged heat exchanger (approx. 4000). 80% think it is an exchanger. So I asked him to quantify the replacement of the faulty heat exchanger. He left with the idea of ​​sending me how much it would cost. After 3 days, I wrote him an SMS to see if he had the number for me. She's not responding. Now I will have to deal with another service, which I will have to wait another 14 days before someone even comes to see the boiler. When you have 3 children at home, it's great to be without hot water for so long! This is not how I really imagine a job from a professional. RESULT: Finally, Mr. Drozd called, apologized and offered to repair the boiler for the price of spare parts, including compensation. That's why I'm raising the rating from 1 star to 3 stars.

I only have words of praise for Mr Drozd. An honest craftsman who really cares about a problem until he solves it and coughs up his job. I called another broken company in Prague for the broken boiler, which declared it repaired (for a high amount), unfortunately it did not work again the next day. The second time they told me that it was a defective motherboard and that it wanted a new or replaced the entire boiler. I didn't think so, I called Mr. Drozd. He talked to me like a human, explained everything to me, and ordered a motherboard. In the end, it turned out that it was not a motherboard, but that it was just a matter of cleaning the boiler, especially the ventilation, which the first craftsman did not do. Mr. Drozd is such a format that when it turned out not to be a motherboard, he returned the deposit for it. I recommend and will definitely contact him next time.