Fokus Optik

The staff may be nice, but they can't advise you on the type of glasses designed for your face. Once you have made your choice, the staff will not focus on the center of your eyes, and then you will always have a complaint. Poor quality access, overpriced - they will give you everything at all costs Just to make money regardless of the fact that they have "discounts". You have been waiting for the glasses for almost a month, in normal optics about 3-5 days. I do not recommend.

After the first visit of enthusiasm. Service very nice and pleasant. After taking the glasses it started. Laika will offer every piece of it, but I get glasses that are primarily for the computer and otherwise I can see them yellowish (absolutely no warning), for me it was already over the line. Thrown out money. In other optics, where real professionals do, they are resolved within a few days. I really do not like writing a negative review, but when people do not even say that new glasses will be so yellowish, which means the need to pay again for new glass. . . Unfortunately, I do not recommend.

I ordered my glasses without glasses and got them in a few days. After taking them, I returned and claimed that one leg is significantly higher than the other, for that reason the glasses did not fit straight. Ms. optician accepted the claim with the statement that in this state my colleague should not give me the glasses and that she must return for repair to the workshop. After a few days the situation was repeated, the legs were not straight again and although I gave it a chance and tried to wear it, they didn't sit on my nose and I had to go back. During the third attempt, the lady optician adjusted only the paws on the spot where the glasses lean against her nose. Because even then the result was not ideal, the manager phoned me and suggested a solution that corrects my glasses at another location where they have better repair equipment, but then the branch called me that they couldn't do anything about it and only repair the feet at the workshop. In the end, it resulted in a surprising solution, when they called me back to the original branch and the glasses already passed me perfectly straight. Most of the representatives of Fokus were trying to constructively solve the situation during the complaints, but there were also arguments that there are often problems with the invertebrate glasses and that nobody has a completely symmetrical face - although I do not argue about this, but the curvature of the glasses was evident from the beginning when laying on a flat table. Even though everything went well in the end, next time I go to buy glasses somewhere else

Hello, I don't know how to write it decently ... on the internet opening hours from 9:00 upon arrival I will read that the opening hours changed to 10:00 I'm going all over Prague. I would expect such a large company to at least be polite to inform the public about it on the branch's website ....

I would not recommend this branch to my biggest enemy. The employees are totally incompetent, they are not ashamed to comment and slander other customers in front of you, and in particular they do not like it if you blame them for something. They repeatedly gave me the wrong kind of lenses, then the wrong diopters again, then they tell you that they definitely did it well for you and tell you that you made it up that you can see poorly. Finally, I still have to go to the branch alone and explain the difference between the lenses issued. Without success. Other branches know that it's terrible at Budějovická, and that their customers are leaving. However, it remains a mystery why the employees still work here. The icing on the cake is that they still "lost" my card when I was sure, when I informed the management about their inability and asked to move my card to another branch.

Good day. I was in this store yesterday. I wanted to buy new glasses here. The saleswoman was very uncomfortable. At one o'clock in the afternoon, she told me that I no longer had anyone to measure my diopters and that I should order online. I would understand that. So I wanted to choose the rims, but I just looked at them, the lady immediately responded that she did not have the goods unpacked. The whole conversation made me look forward to the lady looking forward when I left and stopped bothering me. I will not return to this store, I will have my glasses made elsewhere. Too bad you came because of a saleswoman talking about a customer.

A few days ago, I was at the Fokus Optik store in DBK in Budějovická. I needed to deal with the first glasses. Unfortunately, I left with no one. There was a stronger saleswoman with glasses. I understand that sometimes she has to listen to her from customers. as if I was bothering her. I also asked her politely, but it probably upset the saleswoman and she became vulgar. I must say that I have never experienced such behavior. In the end, I bought glasses from a competitor.