FORLIVE shop

Selection and breadth

Satisfaction with buying seats and willingness of shop assistants.

After delivery of the purchased sofa set with an armchair in this store, we found out that it was damaged several times. The subsequent solution of the problem for the seller begins with the delivery of damaged parts back to the store, which causes the customer considerable complications when requesting a complaint about these excessive things. For this reason, we only sent a destroyed chair for a complaint, which had a torn back and cracked seams + destroyed gliders of the sofa. The entire complaint is in violation of the Civil Code. The complaint was rejected with the proviso that one of the defects was repaired and the gliders replaced, allegedly within the framework of good relations and not within the framework of the complaint procedure. Upon collection (after a month of waiting) and inspection of the product at the store from a rejected complaint, a new defect (new rupture) and non-delivery of the chair headrest were found. After a 14-day urgency to solve the problem, the seller's statement was "no other condition or damage was found as on admission to the complaint procedure", the cracked seam was assessed as mechanical damage. Everything was rejected, no one solves the loss of the armrest and new damage, on the contrary, the store has a threat that we will not pick up the chair, the store will demand a storage fee of 60 CZK / day. All defects in the product - including manufacturing defects (obvious misalignment of the seat headrests, cracked seams, destroyed gliders, torn fabric (which should be better for an additional fee)) the supplier blamed on us. The store supplies low-quality goods for which it does not want to take responsibility.