GrandOptical

I've been shopping here several times. I always hit some action. I like going to this branch very much, I am always taken care of by me, there should be more such opticians.

Today we arrived on the booked date after an hour's journey, unfortunately we were 10 minutes late due to the traffic situation - a young man with a tattooed left arm "picked us up" and very reluctantly warned us that "we are 11 minutes late, so we are unlucky". Then, when we were standing in front of the store and considering another option, we saw that this young unsympathetically gentleman has nothing to do. Already at the last visit, his behavior was not adequate. After a phone call with the competition, we have already measured and dioptric glasses in production. Thank you for your reluctant cooperation. Matějková K.

At the end of May, I bought glasses in the Grand Optical optics in OC Letňany, worth 6790, -. I was given a protective case for my glasses. Textile, partially reinforced. Information that I must not wear glasses in my hair, but only on my face and in a case. I did not receive any other information on the care of the glasses. I acted on the advice of the staff. October 2, 2020, but unfortunately I had to visit the optics, because the leg of the glasses twisted despite being worn in the package. I asked for a fix first. I was told that the technician would not be there until the next day, so that I would come tomorrow. So I arrived the next day. The first thing Miss Sales Saleswoman (number 61687) told me was, "Um, you had to sit on them. I probably can't fix that." Did I just ask that, please? And I didn't understand the diction and tone he was talking to me about and whether he meant it as fun. I really only wear glasses on my face or in a case in my purse, never in big bags with other things, etc ... I don't treat them any differently than the staff told me. After a while, she returned from the technician that it was not really possible to repair the defect, because the construction of the glasses does not allow it. So I asked to start a complaint procedure, given that my glasses were damaged even though I treated them according to the instructions, whether it was a bad protective case or not. Of course, they rejected my complaint, I am not entitled to compensation, they do not even want to try to repair it. So I'm sure I'll spend almost 7,000 for this sunglasses sometime, so that I would be treated like someone with whom the staff grazed cows ... Professional staff who can see from a distance, how I definitely treated the glasses and what she worked with them to deliberately destroy them ... I won't even buy a cloth for glasses at grandoptical.

When choosing new rims, the local staff under the age of 30 will be very willing to give you their full attention. Unfortunately, this ends the professional care of the customer who buys the prescription glasses, because when you go for glasses, you will find that no one is really interested in you. The only person in the store is dedicated to new customers in an effort to get another commission, and after paying the cash at the checkout, the glasses will be handed over to you in a bag facing the new customers like a croissant. We asked if it would be possible to align the glasses so that I didn't have one side half a cm yours than the other and bend my legs a little behind my ears, but it turned out to be too high a bar (so other glasses can really sit straight on my face). At first she took her glasses very reluctantly, and then she brought them, saying that she might have turned the other way around, that she didn't know herself. And really, to my sadness, the glasses sat ridiculously to one side and ruined my joy from the newly charged beautiful glasses and at the same time lost 10 thousand. crown. The young lady tried it unsuccessfully twice more before I told my friend that it was not a sensible idea to have my legs destroyed and deformed in the middle as if my son in the first class did, and I'll have them tuned to the next day somewhere where he can, or at least be careful and willing. In addition, the lady put her eyes on the pillar several times and showed that she had new customers and ran to me so that she could hand me the finished glasses from the drawer and let me pay for mine. At home, I found out that I don't actually have the thin glasses in the glasses that we agreed on when buying (yes, the most expensive ones on offer that won't stand out, but that they stand out just like my older glasses with cheaper not so thin glasses). All I have to do is go to the store when I have time off to go out again and hope that I will meet someone competent who will have 15 minutes of undisturbed time for me and fix at least half a bent leg of new glasses. Next time, I'd rather go to a small optician in Holešovice, where the glasses have been sold for years by someone who is not just an employee of a store in a supermarket and is interested in the customer perhaps returning to the same store once. Or I'll just buy there there.

Pleasant service. Clear shop. Thanks to that, I bought new rims here.

So I don't write reviews anywhere, but I have to here, because I was very satisfied. Nice, funny and very helpful staff. So either I was lucky or I don't know

Hello, after receiving a letter from the company, we were in the All Store regarding the adjustment of the glasses and cleaning. From behind the tables emerged a gentleman younger than 30 years fuller. After telling me what I needed, he inspected the glasses and with the words, I don't see anything on them, he returned them and paid no attention to us. this saturday is 9.10 we repeated your visit to your store. A girl came who inspected the glasses and said, I can't see anything, I can tighten your screws. I needed to fix the "pacičky" glasses returned, saying that it would be necessary technician, he did not appear in the store until Monday, or we have to contact another store. What does the customer service look like ?? Pohorková Pha 8

I didn't know before that there were two branches in Letňany, but after I discovered the branch at KIK, I would not visit another. I am extremely satisfied. Finally, I have glasses that fit me and I don't have them just because someone threw a sale at a store, as they say. And I owe this to the very nice girls Nikča and Marta. They will really help you choose glasses that fit you and look at even the smallest details. What more to add to understand you must experience, I highly recommend. Thank you so much ❤️❤️