Harmonia Furniture Ltd. - Vavrečkova 7029

It's not such horror !!! Only communication would like to improve, order two beds (imported yesterday), yes at one forgot to bring the forehead, but it can happen. I enjoyed a great deal of adrenaline after reading this page, bombarding the store with phones and wondering what to do if they were as unreliable as it says here. The workers had patience with me and were nice. Today they brought me the remaining forehead. Completely correct behavior! The only thing that made me call was not answering the phone on Monday until 1 pm !!! Everything I solved after the chat, somewhat breakpoint, but this is a reproach to leadership.

If the delivery date is not met, it is absolutely impossible to contact the customer center regarding delivery. They still send emails with an extension of the delivery date, but they do not deliver the goods. It was necessary to use another telephone number to take it at all on the infoline, followed by other excuses. I finally canceled the order.

I would not give a star, but unfortunately I can not otherwise review. As mentioned here, tragic logistics. I absolutely do not recommend this store and I am disappointed that we ordered a bed from Harmonia Furniture. When ordering, we were told that we should count on the delivery of about 7 weeks, because the holidays and suppliers have a holiday. After seven weeks and several telephones that no one is answering, we personally learned in the store that the bed was not ready and the order had wrong dimensions of the slats, which did not correspond to the size of the bed. So they had to order new ones. A wave of excuses has started that everything has been delayed and suppliers have a "probably" holiday. In the beginning, however, they told us that 7 weeks is just the holidays here. When choosing mattresses we were told that there is no problem and will arrive in a week! After a week we called again and the mattress did not arrive. In almost three weeks, the mattresses were in stock with the fact that they had been in stock before, but they weren't registered in the system, only someone had to lift their asses and go see if they were there. Communication terrible, bed including mattresses came out over 30tis. I do not think that this is a small amount and nowadays they should especially look at their customers. Despite the fact that they have always promised to speak, they call the delivery process and never get in touch. We'll never buy back there

Initial communication great. However, it started to deteriorate during the delivery quarters - I finally had to pick up the goods an hour before leaving for a 14-day holiday, so I could not check the contents and possibly return them within the time limit. When assembling the furniture, the problem began with assembling the growth of the bed, which is supplied by a Russian company. The instructions were absolutely insensitive and even in Cyrillic. Prison print quality. Much worse, however, was the incompleteness of the packaging - one screw was missing, which had a holder at one end of the piston. Instead, it was much shorter in the package, which I had to use and because of which the piston broke. Of course, the complaint did not pass here and I have been waiting for almost two months for the delivery of the missing correct screw and a new piston (which of course I pay again).

A horrible experience. Paid goods in November 2020, with the arrival at the end of January 2021. It is the second half of March and the goods are still nowhere, only excuses for subcontractors. Despite the fact that the deceptive delivery time puts merry more on its website, even if they are not able to deliver the same goods from the contracted previous orders.

Communication good, the goods were delivered with a few weekly delay, but this is not such a big problem. Unfortunately, the assembly instructions were full of mistakes and the assembly was really a nightmare, instead of 4 and a half hours the assembly took more than doubled. The instructions from Ikea are absolutely perfect and precise in comparison.

The dealings of the trade were correct, the delivery of the goods that were not in stock was faster than the announced delivery time and the communication from the trade was in order. As for the quality of the goods, unfortunately a big disappointment. I am from the opposite side of the republic, but in December, when I visited Zlín, the store on the Internet announced the reconstruction of the store and it was therefore not possible to see the goods in advance. Error. The risk did not pay off because Polish-made goods arrived with all the typical attributes of this "category". Appearance of goods OK, but! 1. Children's furniture with a height of approx. 2 m cannot be firmly attached to the wall. 2. The fronts of the drawers are fixed only with the enclosed Polish-made glue. Let no one get angry, but they just don't have to hold the furniture together like this. 3. The bed grate is not a grate, but a kind of "Emmental" for which I have doubts about breathability. 4. If you don't have a problem assembling the furniture according to the instructions, know that you will have more fun with furniture from the Barney collection than with any escape. 5. After the husband stuck the drawers with great glory and began screwing on the rails, one of the chipboard walls of the drawer in the internal structure burst. After we folded the shelf without much difficulty and with great inconvenience, we were very much considering whether we would unpack the bed at all. However, since it would be impossible to return the entire "collection" at this stage - to draw the drawers assembled with cracked wall glue, I decided that holt we would probably be looking for new children's furniture sooner than we had planned. My husband has subsequently adjusted the assembly so that the furniture has a chance to live to see the next Christmas and I have no choice but to keep our fingers crossed. At the store, I am sorry that it does not have greater demands on suppliers, however, I understand that every product has a buyer. In the future, I would recommend buying only the furniture that I physically saw. Harmonii s.r.o. I recommend that it allow you to evaluate client satisfaction with individual products on your website. I think it would be beneficial feedback and at least some assurance for "distance shoppers" that they will not be as disappointed as I am. I recommend it to potential clients, they have learned of my mistake and before they buy bulk goods from the other side of the republic, they make sure that they do not buy the famous hare in a sack. In respect, Hana Hamerníková