iSTYLE - Bílinská 3490/6

Professionalism, willingness and friendly approach. I would like to highlight Mr. Sturm and Mr. Kotrla for their great approach to customers.

After the change of management, the Ustecká branch deteriorated a lot. There was no one left who understood the product he was selling. The extra star is just that it's Apple ?‍♂️

Thanks for the professional and excellent approach, thanks to which I solved my problem and in other things I was perfectly defeated. Although I spent more than I wanted, it was an ideal investment. Thank you to the seller Lukáš…

IPhone sales. Very large selection of delicious apple production. I would improve the approach a little. Otherwise everything is OK.

Maximum satisfaction with the staff. Professional approach and perfect sales assistance, including launch of purchased goods…. Many thanks especially to Mr. Sturm, Brázd and Miss Šulcová…. I really like to shop here and I recommend further :). I wish many more satisfied customers !!!

Great access to the store in Ústí nad Labem, immediately upon entering the master took me, answered all my questions. When picking up the order, he immediately glued safety glasses to me ? thank you very much for being able to leave satisfied and with a smile ?

Crazy experience, never again. I came up with a complaint for the iPhone (bought in Alza), which was under international warranty from Apple. Immediately upon arrival, the question arose as to where the iPhone was bought, when I said in Alza, the young man (red-haired) leaned lightly into me why I did not go to Alza, etc. I can go anywhere for an international guarantee. Another question completely useless and with unnecessary arrogance: why I don't have an invoice / purchase contract with me - they don't need it because everything can be done from an IMEI phone number. Unnecessarily, they made me an idiot that if I didn't know at least a little bit about these things, I would have acted differently, and I'm not talking about them writing that the phone was scratched and when I said where they weren't able to show me where. The phone came back to me with the proviso that there was nothing wrong with it, so I could return the broken phone (which iStyle UnL can't do, but I solved it there) However, the behavior of one red-haired salesman in iStyl, who argued with me about my iPhone model a year newer and has the same flaw - I absolutely don't care what kind of flaw the salesman has to have when he has the worst phone model in the series. I have about the seventh iPhone in a row and this has never happened to me, in addition to everything with a new phone, not even a year old. The climax was when he told me that the phone could have been in stock for a year, so I'm actually counting on it to be faulty. So never again, after this experience, I immediately went to complain about the phone to Alza, where they approached me very nicely, they didn't try to argue and slap some stupid arguments with me at all, and there was no reason why, because I was right in everything. According to Alza, the phone is like new, scratch-free. iStyle just wanted to insure himself if they accidentally scratched him so they wouldn't have to pay or deal with it. Unprofessional approach and superficial behavior of the seller.