O2 Shop - Bílinská 3490/6

Velka spokojenost! They helped me to set up MojeO2 to my liking and without waiting. Thumbs up! :)

The staff is helpful, quick and, above all, well advised.

P2 Usti is a completely normal shop .. I work here 2 people… I had to wait half an hour before he talked with someone… 1. I don't even know what I needed… horror

Sad and unprofessional approach, reluctance. The next day I was served by a woman (GURU) and it was a different coffee, great, helpful and kind service as it should be, thank you very much.

Reluctant staff. Mr. MJ, when he understood that there was a problem with the prepaid card, was not willing to solve anything. Used as an answer I do not know, I can not find the like.

Today 9.1. In 2021 I bought a new mobile phone here. I can say that the young man who served us is a professional in his field. Thank you

Answer to O2 Guru: Hello Renča, there were several problems and their solution by O2 was more than sad. After reading this post, you may understand why I am trying to discourage all of my acquaintances and acquaintances from any contact with your company. My grandmother moved in with my parents and we needed to set up a second O2 TV. Next, we needed to transfer numbers from Company account to Private account. In fact, these trivial requirements have not yet been resolved. After my first visit to the store, my mother was told that the second O2 TV would be up and running in 15 minutes. The mother was also offered a SIM card. O2 TV was not put into operation within 15 minutes, after the second visit we were told that "something" went wrong and the store employee probably delegated the problem somewhere. He promised to speak when he solved the problem, or when he knew more. Unfortunately, he probably forgot about being exhausted from cross-selling. In the end, however, it did not matter and Miroslav, or whatever the employee's name was, was pleasant and interested in solving our problem. We waited the next day or two and O2 TV still didn't go. I tried to call the O2 line, but unfortunately the lady who picked up my phone normally got me out of touch :) I reached the O2 line in the evening. I guess I was lucky because the lady or the lady explained everything to me. So we had to make a third visit to your store and finish registration for MojeO2 there. I would be late for the MojeO2 registration. MojeO2 is a portal where all the contracts and commitments are with your company. After signing the contract with O2, the contract will be sent to this portal. But with her mother nobody completed the new registration. It was not even offered a copy, so we could not view the contracts concerning the 6th SIM and 2. O2 TV. Moreover, even if the O2 O2 TV service were put into operation, we could not use it because we have no way to subscribe to it. This is definitely contrary to good morals, perhaps even beyond the edge of the law. So, completing the MojeO2 registration, I repeat, a completely fundamental step that allows you to use your services, we have completed on our own initiative on 24.12.2019. We were received by a gentleman, your colleague O2 Guru, who was probably punishable in the shop that day (like us) and quite unpleasant. However, he generously completed the registration with us. Today is 2.1.2020 and O2 TV still does not work as it should, it is completely stuck and definitely unobtrusive. However, we are tired of dealing with your company, we are disgusted with the quality of your services and we are thinking how to get rid of your services as cheaply as possible. Best regards, Josef Alb

Absolute dissatisfaction, a reluctant or even arrogant worker who not only did not advise but also did not try to meet the customer's needs and help solve the problem. A completely unnecessary visit to this store.