KARA Trutnov, a.s. - Radčická 2

It's not over the honest home brand.

beautiful jacket, I recommend and thank you, we are very satisfied (purchase through eshop)

I like to buy their products. They are beautiful and high quality.

First I shopped in Galex, which falls under Kara, there I was always satisfied with the goods. Now I am shopping in Kara, the first handbag was delivered to me quickly and in order, it was of first-class quality. I ordered the second handbag recently, and the company immediately responded to my inquiry for the delivery of goods with two callbacks and an e-mail with information about the date of dispatch. I can recommend the shop for everyone.

Hello, I respond to the statement of the owner, I would like to point out that I did not request any refund, just I wanted for my money to buy a jacket that would suit me size. The fact that your employee pi. Bručková doesn't tell the truth, I'm not surprised. The only thing puzzling me is that you, as a KARA owner or agent, recommend your next purchase "from the comfort of your home" through your e-shop. Sincerely, Freyberg

Today my friend, according to the instructions from the Olimpia branch, went to replace the jacket for the same in this store. Ci has happened here, I have not seen in my life. The store manager, Mrs Brůck, treated my friend like dirt and told her she was an alcoholic. The cheeky boss who didn't sell jackets for a hundred but for thousands was so strong that her friend left with a cry and a breakdown. During this meeting she drove off three more customers who, when they saw everything, left with the words "I would rather not buy anything here". The arrogance and behavior of Mrs. Brůckový today certainly deprived Kora of several thousand turnover, but mainly of three still customers. Our. I definitely do not recommend visiting this shop to anyone who does not want to be humiliated and crying ................................................. Here is the manager's response to this problem. I would like to work here too .....: Thank you for your feedback and I would like to comment on it for KARA. Just as you are convinced that your claim is right, so too am I convinced that colleagues working at the Pilsen store for many years know how they can and cannot deal with customers. I believe there was only a big misunderstanding. My colleagues assured me that they certainly did not accuse Mrs. Freyberg of being an alcoholic or a socially weaker customer. I believe their claims and believe that we too will understand. Colleagues have only tried to explain to Mrs Freyberg that product exchanges also have their limits and rules, and when someone requests a refund for goods that have been discounted, they cannot be accommodated in this case. We are very sorry that you left dissatisfied with our stone shops, because we value every customer and customer approach is our number one priority and therefore we will be very pleased if you come back to our stores in the future. You can also visit our eshop where you can choose products in the comfort of your home. Thank you for your understanding and have a nice day. Tomáš Průša Customer support manager

Absolutely terrible attitude of the manager and the saleswoman in one in the Pilsen OC Plaza. The fact that she had a break is absolutely fine, as everyone who works has to eat, rest, etc. We waited half an hour until half past seven for the blinds closed. I also called the leader, an emergency situation can happen ?. She didn't answer the phone, she came back at half past seven with a coffee in her hand and a smile on her cheek, that she was looking at us from the other side of the tchiba store all the time and that we had to understand that she was after vacation and had to make a few things. Another answer was that she had a twelve hour shift and that she was exhausted. After vacation?? That's sorry. (I work as a self-employed person for 12-14 hours) We told her that we understand a quarter of an hour, but this is too much. And mainly because she knew about us. She denied it to us in the final that she didn't say anything like that. Despite that, she did not pay attention to us, she cleaned her purchase, while she spoke to us with smirks as if we were half. After a few more minutes, when asked about her name, she proudly announced that she was the store manager. Absolute arrogance in a store where one does not leave a few crowns but several thousand. In the end, she let us go with an arrogant smile, so we can complain that she doesn't care. Not a single customer appeared during the whole waiting period and the whole time we were in the store. I would say that this also says something. This lady should soon be knocked down by her ignorant comb. Certainly such a brand does not deserve such an approach. I decided for a long time whether I would rather buy a jacket from another brand. In the end, I decided to visit the store in Hradec Králové. Mrs. saleswoman the exact opposite, just a few minutes after opening. Willingness, professionalism, helpfulness and friendly behavior. I have already praised the Hradec Králové store in the review and I will definitely be back here. I will never visit the store in the Pilsen Plaza again and I definitely do not recommend it to anyone else. I also worked as a saleswoman, but I wouldn't afford this.

Good day. Min week and I visited my branch in the evening, about 20:05 ... As I walked through the store, the saleswoman hiding behind the computer. :) I do not want to write any other negative details, because the previous review absolutely represents this branch !! To mention just a small thing: after insisting after about 10 minutes, the saleswoman "somehow" woke up and began to actively treat us :) Unfortunately, this branch did not have a given size, so when asked if it was possible to bring them here, the answer was - in a month. So we decided to let the saleswoman sleep after several obstacles and the next day we went to the branch in Zličín, where we finally bought two women's coats with completely different experiences !!! Only :)))) With a smile, I keep my fingers crossed for Kara in search of such great employees :)