Komerční banka, pobočka

I visited this branch without ordering and I had no problem. I came to the first available table and the banker immediately picked me up. Mr. Sebastian Petrovka willingly processed my request within a few minutes and I left very satisfied.

I'm waiting and waiting and waiting ... here it's like a government office. And thanks to "my" banker, Mr. Óllert, I'm changing banks. It's light that he doesn't understand him and doesn't even try, the lightning speed and willingness are absolutely zero. If I encounter a minor problem, he doesn't know. I would sit such a person at the gatehouse, he has nothing to do at the counter.

Hello, after half an hour of waiting, the young lady at the branch willingly took care of us, very nice, but the result was useless. Unfortunately, she did not understand why I am setting up e-banking. It doesn't work at all, they told the info line that I can't work with the account. I need to manage an account for my parents, at 80 they are not able to work with an e-bank, they don't have a smartphone and they want to go to a branch (wait for officials to make time) ... lots of offices, no one anywhere, it's time for everything ... So again a wheelbarrow at the branch, waiting, wasting time .. KB is a moloch, managers in their offices invent nonsense just to stay in well-paid places, but it doesn't work down there ....

Absolutely desperate attitude of the branch staff, including its manager, Mr. Roman Šikl! Not replying to emails and a highly arrogant approach is the norm here. Even after 14 days and 5 emergencies, they are not able to respond to the email. I recommend the branch if you like adrenaline sports, you have a lot of time that you want to devote to emergencies and you are extremely healthy - then here you will find what you are looking for. Adrenaline when dealing with employees, a space for writing emails (whatever you write the answers you will not get) and you are guaranteed to damage your health at least a little while thinking on the topic: "how is this possible today ..."

After 30 minutes of waiting, a rather arrogant girl noticed me. I just wanted to cancel my son's savings account. 15 minute matter. When madam found out that I wanted to cancel the account, the behaviors were picked up by grads. She started raising me, and words like I can't afford to cancel my son's two-and-a-half-year-old account because I don't have the right to sign (I set up the account myself) didn't end there. It ended up that the young lady threw a citizen at me so I could handle it differently. Not so dear. The worst branch I've ever experienced.

Unfortunately, everything that is written here in other reviews is true and I have similar experience. KB is simply such a corporate that they are not interested in regular clients, even though they try to claim it in advertising. In short: "bank advisers" do not have basic knowledge - either they will tell you the wrong information or they have to find out and they will not respond. The infoline is unusable. They do not support any modern means of communication. The only option is a complaint form, where they have a deadline of 30 days and they do not comply with it and probably ignore the requirements.

Unfortunately, this branch is really completely useless for clients ... when after 30 minutes I couldn't get the attention of a single worker, I left with no one. And I was not alone, at the time of my unnecessary waiting, two other clients left, who were waiting in front of me and who also failed to get the attention of the branch workers who were calling or discussing with each other. And at the same time, it would be enough to just "get out" of the cocoon and say "I'll take care of you right away, I'm dealing with the customer in front of you" - although after that half an hour, no one was there anymore, it's hard to believe ... "unexpectedly empty. Total lack of interest and ignorance of the staff. Really big OSTUDA for such a company !!! I just wanted to activate the KB key for internet payments - apparently a simple operation that can be performed from an ATM. After clicking at the ATM, however, the device told me "can't be done, go to the branch" and such an experience followed. I would almost change the bank if it wasn't such a problem in the company and so much paperwork with all partners. In the end, I managed to carry out the entire operation at the branch in Balabence, where, after past experience, they surprisingly noticed me right away and tried to actively help me solve what I needed. So here for 1 *, but previous experience has shaken my confidence in the quality of the banking institution quite a bit. And I'm obviously not alone.