Luxury Dry Cleaners www.cistirna.cz

I have a very deterrent experience with the Martinská dry cleaners. But as I read in previous posts - nothing unusual. My problem was 2 spoiled hats. On the 27th of October, on the recommendation of the TONAK store (now I ask: Is it worth giving them a good reputation and recommending these poor quality services?) I had 2 model hats cleaned - bright colors, which I rarely wear mainly in the theater. The light gray that was loose on my head (I need it because of my glasses) and the light pink that fit me exactly, so I asked that the pink be stretched a little to the gray level - it was promised. Result? Crumpled crumpled and knocked down something I refused to take over. The shop assistant refused to write a complaint protocol with me that they are not authorized to do so and banned by the manager (clear violation of the law) and the manager speaks up. I left my phone number. No one called, I called (the manager was sarcastic and arrogant, just as the lady described in the post in front of me). An appointment at the establishment was arranged on the exact day and time - nobody came, after a quarter of an hour I called, I was told that the manager would come in 2 hours. The phone does not introduce itself, I got the name Beránková accidentally when talking to the operator in the establishment with this manager. I came back in the afternoon saying that I would hand over the complaint I had written when I refused to do it with me. I refused to take over the claim, so I brought a non-interested person to testify for a possible court case that they refused to take over the claim. Then I sent it on 9/11/2015 by registered mail. Almost 3 weeks of silence - 1.12.2015 I received a written statement, of course, refused the claim - how else, justified by the fact that the hats are okay and did not mention any reduction, offered to pull out that they have already pulled them. Although I took the hats out of the establishment, they showed a big shift from what they gave me a month ago. They were no longer broken, though the brim, especially on the gray hat, was undulating and the pumpkin still showed visible breaks. The worst part is that the size remains unresolved - because of my glasses, they are unbearable for me, because they are so insane that my head is not only destroying my hair, but mainly causing pressure on my glasses for headaches. There is no other way than a judicial solution. And the last comment: The letter from the management of the treatment plant is an example of misery. Today, every manager who signs a letter cares about its layout, linguistic and grammatical correctness. Even if the letter was fine in terms of form and content (and by far not typography, editing - it was desperately inadequate), if it was written carelessly, full of typos and misspellings, most of which today can be corrected by any text editor, is this for the sender also a business card. In this case, a business card that only confirms the entire level of these “services”.

I brought a luxurious white blouse with a flirt, for 400 CZK I took it home again and I had to clean the stain at home myself. I recently brought a jacket and dress, the lady - very unpleasant - carefully checked the large dress and jacket and told me a price so high that I was not surprised. When she saw how surprised I was, she began to arrogantly explain to me that the dress was also expensive and she almost shouted at me ... She probably thought it would scare me and I'll give her money. Incredibly acting.

I had four expensive coats cleaned and I left above average! Professional approach and precise work. I will definitely be back. I must also praise the clever repair of the lining on one of the coats. Thank you

The lady owner is very nice, helpful and handy. She saved my dress, in which I sat in chewing gum or something sticky, and it looked like a write-off. I can recommend.

So this device is anything but luxury. The employees, including the owner, behave like a housekeeper and have a talent for destroying clothes and theatrically barking out of the company instead of writing a complaint. Too bad I didn't read the reviews (the authentic ones) before I gave them my once beautiful coat.

Even my experience is appalling. I brought the clothes to the dry cleaners, the manager promised me that they would first find out if they would color according to the material. Unfortunately, with me the possibility of uncoloured nobody discussed, the dress failed to color. For this unsuccessful attempt I paid 500 CZK, plus the clothes returned torn and spotty. When I tried to make a complaint about the dress, I was told at first that I would agree. Subsequently, the manager called me and basically told me that when I came to the meeting, I would take the clothes without a refund and without repair, or I would not wear them because the alleged insurance company would need the clothes for at least two months. So if I can recommend to all potential visitors of this treatment plant, do not come here. If possible, I would not give a star :). Certainly I will not like this approach and I will solve everything through another institution, which I hope to keep order. I attach photos of damaged clothes, I did not agree with the publication of the communication because the communication took place in the framework of telephone calls, so it would be taken out of context. The leader must accept that this is an opinion on services, it is not personal. :)