O2 Prodejna - Roztylská 2321/19

Shop from hell. There was no customer in front of us, two were served at two "counters". We waited for about 20 minutes, one customer was dealt with and the free consultant went back somewhere. He didn't say a word, but he saw us. At the same time, the capacity is about ten "overflows". Personally, I would cut the store in half and add two more people from the saved rent. Avoid the arch!

Two O2 employees, no customer, after a few minutes of waiting at the door and staring at O2 employees into space, I asked whom I could, no reaction !!! Total customer ignorance !!!!! So I turned around and left this branch full of reluctance !!!! Avoid the big arch !!!!

Friendly staff who really care about the customer. When one could not cope with a technical problem, he delegated the problem to a colleague who came from a lunch break and tried to solve the problem without any problems. Waiting times are sometimes longer, but this can be understood, they give each client enough time to solve all his requirements and at the same time check the settings of services and always offer some news or adjustment on the account. They definitely do not try to sit the customers off the skin and many times they have also advised a reasonable variant, more advantageous for me. Pro-customer approach and responsiveness to number one.

Finally, they started behaving like people and finally stopped forcing me something I don't want ? today, the kind staff and the protective glass on my phone for free for my birthday pleased me! well thank you

On September 29, 2021, at about 11 a.m., I accompanied my family friend to the O2 store on a request to pick up (after 29 days) a repaired phone. It was not repaired (allegedly it was not accompanied by an invoice, but how else would they have accepted it for us at all for a complaint ??) and why did it take a month before they started to miss the invoice in the repair shop ?? It is not that the 82-year-old O2 customer, a client who takes care of a seriously ill husband and needs a phone, may have to wait another month (the deadline set by law) to wait for her (perhaps already functional) phone, but for completely arrogant behavior the deputy manager who started negotiations with us lies that the lady manager is not in the store (we knew from another employee that she was in the store). He kept questioning the original copy of the invoice from them (so prove it to me!). At the end of a 1 1/2 hour meeting on our argument that according to the OP, if the seller does not repair the device within 30 days, then he is obliged to solve the situation either by returning money or replacing the device, he told us with a superior tone, if we do not like it. we complain to the CTIA !? In the end, as in the past, everything was saved by the summoned leader, who resolved everything in a friendly way with the promise of personal supervision over the complaint. Can the responsible staff of the customer centers tell us how they train their employees to deal with customers, especially seniors? Surely they don't learn to exalt themselves and behave arrogantly ?? During all this time, mostly seniors came to the center to handle their affairs, young people probably solve their affairs more by phone or the Internet. We are deeply disappointed that such a non-empathetic and arrogant person can act as a deputy leader to set an example for his colleagues. PS