O2 Prodejna - Obvodová 3310/13a

It depends on which of the staff you come across ...

Professional approach ... The shop was successful ? Although I was amused by the offer of phone accessories for the full price, only after my refusal did a possible discount occur at the end of the interview ?

If there are no trained staff in the store, then one big horror.

Twice I did something here, the first time I waited a long time, then the gentleman did not know how to solve the problem, then he did it wrong anyway ... The second time, on the contrary, I was very satisfied, the young lady was nice, fast, willing.

I came up asking for internet on my mobile. I was told that he could buy a new DATA sim for 299, - 1.5GB, but from which I CAN NOT call, or get a tariff with a COMMIT for 2 years. I found it stupid and I asked twice if it really is so and not another option, but the seller (arrogant dude) vehemently asserted that there is no other option. I gave it up and at home I found that even on my prepaid card I can activate the Internet 1.5GB for 299, - I secretly hoped that I could come across a normal person who would not try to grow, but on the contrary would could not give advice, but the type of people that O2 employs is just the same advice .. DON'T BELIEVE INFORMATION FROM THE DEALER, ASK ANY OTHER

Staff is a typical product of managerial strategy - dependence on sold services and products. For example, if you buy the phone from us with a mother-in-law who has a tariff with us, you get free insurance against breakage, drowning and theft. The next day: the phone is purchased, for insurance it is necessary to take another SIM card, although the cheapest, to the security devices, but it costs only 19, - CZK per month and the insurance is free for the existing customer, but only the first month and then only 65, - CZK per month ... Then I was from a very communicative and conspiratorial "seller" (every second sentence started "I shouldn't tell you that right ...", although I bought a Y5 phone got a cover glass on Y3. , by phone in the store, he had exchanged for a Y5 glass, and arrived in the afternoon that I waited 20 minutes before the staff handled some inheritance proceedings - so I signed about six papers, two credit notes, including having to present my ID and 25 minutes later leaving with the right cover glass ... Meanwhile, I watched the staff offer two old men who were spurred by a letter from O2 for a superb offer e arrived and a shop, an ordinary Lenovo tablet for 3 thousand even with a data plan of 1.5GB for a two-year contract ... The lady seemed to see the tablet for the first time in her life. Well, no mischief to taste ... I thought that when O2 took over Kellner, O2 would become something like AirBank. At least it will be more user-friendly and without various pitfalls and "ten-year" contracts ... You will do everything you need here, yes, but be careful not to leave with some extra work that you didn't even need.

Your employee, Mr. Martin Hradil, is an expert in his position. He helped me with my phone problem in a few minutes, with a smile and an unprecedented willingness. Please, promote this young man !!! Ing. Miroslav Kriz, Prostejov

This store is not here to solve your problems. They need to sell overpriced tariffs, insurance and glass for mobile phones for 300 CZK / piece. In addition, when selling the phone, they promise that it is not a problem to get a replacement in case of failure. Unfortunately, this is a problem. They just don't have replacement phones. It's fun to listen to how they have learned phrases as they sell overpriced klumprt to older people. E.g. It would be a shame to have this super-powerful computer lying here now that it's in action. Then, after a month, the pensioner finds out that he just wanted to call his grandchildren, and as a result he has a tablet with the Internet for CZK 800 a month, but he can't call him anywhere. In case of questions, the sellers still call the infoline and after 5 pm they will not solve anything, because there is no one on the infoline. You're just waiting there and waiting.