Oční optika Doktor Klain

Exceptional care, great service and nice glasses.

Every time I need new glasses or some repairs on them, I go to this optician. For the time being, I have always been extremely satisfied.

Pleasant environment, a large selection of glasses and especially the nice staff of the optician, what good advice.

The business as such seems fine. The problem is with the local optometrist. She is conceited and not very capable. Wife's first visit: Lens requirement. She had never had lenses before. The optometrist put on lenses soaked in a solution. It burned insanely. The optometrist stated that the woman is hypersensitive and the lenses are not suitable for her. I don't know, it occurs to me that maybe there are other solutions for lenses. But I don't understand that - it can be. But they didn't want to return the money - seven hundred. Only that we would change the order to glasses. So they began to prepare glasses. They took measurements. The woman was uncomfortable with her attitude. Since the measurement is performed by trying different variants and the customer only says whether he sees better or worse, it is a fairly subjective method. After a while, the woman didn't know which option was better or worse. Of course, this is not the fault of the optometrist, but somehow I would expect her to be used to this and to be able to work with the customer. But the only thing that fell out of her was that my wife just had to know when she could see better. So far, it has only been, in my opinion, inappropriate customer management. Finally, the optometrist measured relatively different values ​​from what the woman wore to her original glasses, through which she could see normally. The problem occurred with the finished glasses. Immediately after deployment, it was not visible through them, and the woman immediately felt dizzy. The optometrist said this was because the woman was highly sensitive and would be able to compare in a few days. Well ... it didn't work. You just couldn't see through the glasses and your head was still spinning. The woman went to a competing optometrist, who measured her different values ​​(closer to the original ones, although not identical). We requested a repair of the glasses. Furt writhed that she had measured it that way and that we should try it longer. After a week, we came again for a new measurement. But the optometrist didn't make enough time for us, she soon had another customer. She was nervous all the time, she was in a hurry, she was uncomfortable, she kept saying that she was an expert and she measured well. She crowned it all with the fact that it was getting dark and there was no right light. Um ... so when you go to an optometrist who admits she doesn't have enough light in the office, tell yourself if she's an expert. That's why she invited us for another morning - to be light. During the new measurement, she has already managed to measure values ​​similar to those from the competition. The woman said during the rehearsal that it was probably good. So in the end we solved it with this fix, but the glasses are still not ideal. It's almost OK, but the woman describes that she still feels worse when worn than in other glasses. However ... during each repeated visit, she repeated several times that she had some great instruments that others did not have and that she only believed in her measurements. She had a simple defense of any of our accusations that the woman is hypersensitive, so she reacts very sensitively to any change (which is generally not uncommon with new glasses). I add that she has never shown any hypersensitivity to anyone else before. The saleswoman's approach was good, but the optometrist is conceited and incompetent.

Very nice optics and friendly staff. I like to visit optics again, I recommend optics to everyone.

Very satisfied, professional approach, satisfied with the offer of adjustment and maintenance of glasses, thank you.

Nice and professional approach, helpful and helpful staff. Thank you for your services.

After visiting the Hradec Králové branch, I was satisfied with the kind approach of the staff and I was most impressed by the vision measuring device. The optometrist measured my eyesight and at the same time showed a cross-section of my eyes and explained everything to me professionally. I can only recommend this optics. ?