PPL CZ, s.r.o. - K Borovému 99
2.8/5
★
based on 8 reviews
Contact PPL CZ, s.r.o.
| Address : | K Borovému 99, 251 01 Říčany, Czechia |
| Phone : | 📞 + |
| Postal code : | 251 |
| Website : | http://www.ppl.cz/ |
| Categories : | |
| City : | Říčany |
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World Nikonist on Google
★ ★ ★ ★ ★ PPL is the worst company ever in Czech republic! You always have a bad surprise when you wait a package to be delivered by them. The score is under Zero!
Again, I received another email today from PPL that I'm going to receive a package today. I said to my colleague that I'm going to cross my fingers... And voila! After a while, I went to check on their website why it seems they are late? And this is what I found :
The consignment is on the wrong depot and will be delivered the next business day. Personal collection is not possible today, we apologize for complications.
How could a company like this survive in 2018 with too many concurrents? The quality is clearly under zero here !
They just give a very bad image on Czech republic!
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Babafemi Oluyisola on Google
★ ★ ★ ★ ★ Mobility to and fro is a challenge unless you have a means of movement.
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B S on Google
★ ★ ★ ★ ★ Such a poor service. They don't deliver package, claim they called you, etc. and it isn't true. Even customer service lies. And this happens almost always. I think I'd be better off using pigeon post. I surely could communicate and agree with pigeon better than with people from this company.
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Alex Nek on Google
★ ★ ★ ★ ★ PPL driver refused to deliver my package, so i called PPL customer service to rectify the issue, but PPL customer service representative only made matters worse. I will never use PPL again. The parent company (DHL) should be made aware of the poor service PPL provides. highly unprofessional conduct both by the delivery driver and the customer service rep.
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Robert Brothers on Google
★ ★ ★ ★ ★ Updating my review. The driver that was so rude actually apologized to the lady mentioned below. She confirmed that to me. Suppose he was having a bad day but really nice to hear he did apologize.
Have had mixed results with ppl but after watching how rude their employee was when delivering a package yesterday I will never choose them again if there is another option. Driver literally was screaming at a lady for how she was parked. Her car was not parked that bad and he had plenty of room to go around.
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Amanda T on Google
★ ★ ★ ★ ★ I always choose PPL over any other couriers in CZ. One of the couriers knows me by my name now, that is how often I use their service. Never disappoint, always call before they come. There's one time the package was not delivered during the day because I wasn't home. They arranged and delivered it to me in the evening instead. Good customer service.
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Vincent Huguet on Google
★ ★ ★ ★ ★ This company was my first bad experience in Czech Republic and it is still continue. They just ignore the basic concepts of costumer care or professionalism.
Few example to illustrate :
- Most of the time, no SMS, no email sent to the costumer which could help to anticipate the delivery, usually done during working times.
- Can say that they were in front of your building, that they called you, rang the bell, but you didn't came : Very not true. The reality is they sometimes prefer to end their day quickly. One time I took a week on Home Office waiting for the guys, they did this 3 times....
- Can say that they will come back the next working day if you weren't there the first time : not true, usually you wait and then the package goes back to the sender.
Just use DPD.cz or Ceska Posta for your deliveries if you don't want to loose time and energy with these clowns.
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Fabio on Google
★ ★ ★ ★ ★ As a natural person that gets deliveries almost every 3 days, I always love when my parcels are delivered by PPL, they always arrive early, they tell you a time frame where your shipment will arrive and the couriers are incredibly friendly.
I truly do not understand the negative comments here, probably individual problems. I see a lot of them are over 2 years old so the situation might have changed.
I can't say PPL is perfect but they are the best if I compare with other couriers, most of them are terrible except UPS, DPD and DHL in my experience, I still prefer PPL over the others.
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