Servis Macháček

I can highly recommend, it can be seen that Mr. Macháček has a lot of experience, the washing machine repaired quickly and without problems.

I have used Mr. Machacek three times and his intervention has always been absolutely professional. Every time he takes a job and here I would like to point out really careful work with the analysis of what is defective in the device and suggests either replacing the part or buying a new one, also considering the age and quality of the device. It's just not the type of servant: he came - saw - shabby ... I recommend.

Perfect service for us! We have a good experience with Mr. Macháček (3 years old Whirlpool washing machine stopped washing), by telephone he accurately identified the defect and according to the agreement repaired the washing machine ... Price for repair total 1600, -CZK including transport, work and material we find today incredible .. Thank you again and we will recommend you ....! Good luck, Klekner

Unfortunately, we have a bad experience. After the e-mail, Mr. Macháček and I agreed to eliminate the defect on the Candy Aquamatic 1042 D1 washing machine. According to the agreement, the price of the repair should be up to 2 thousand. CZK. Subsequently, he repaired the washing machine and charged CZK 1,750. Unfortunately, the defect manifested itself again the same day. We contacted Mr. Macháček, who contacted the manufacturer of the washing machine and came to the conclusion that another repair was needed for about 2,800 CZK. Given the value of the washing machine used after 3 years, we refused further repair. Due to the fact that it was not possible to make a repair within the price already paid, we first requested a discount on performance over the phone. But Mr. Macháček was very surprised what we wanted from him, as if it were something unusual. At the same time, it should be a matter of course that if his service did not bring us the promised benefit, he should offer a discount himself. The approach to the customer is also evidenced by the invoice, where he charged CZK 1,750, of which: CZK 550 per job (he had 40 minutes with us), CZK 450 per departure (the journey from him to us is 1.3 km, or 16 minutes on foot) and CZK 750 for a spare part (normal price CZK 306, ie more than 100% surcharge). After a long e-mail communication, where I pointed out that we are entitled to a discount under § 2107 of the Civil Code, Mr. Macháček reluctantly withdrew and offered a discount of CZK 500, which, given the time we lost with Mr. Macháček, demanding what we are entitled to and from the beginning the oddly calculated price was not an adequate amount, so we did not agree. So summary: washing machine unrepaired, lost time and money. According to Mr. Macháček as a customer, you should probably pay when he helps you or not. and it is also probably okay that you pay for one service 3 times (1x for departure, 1x for work and 1x for a surcharge to the price of a spare part). Next time we prefer to save on repairs and buy a new washing machine right away.

Dear Mr. Macháček, I would like to thank you very much for your immense speed and willingness. When I called you in the morning and told you a problem with the washing machine, it never occurred to me that you would arrive so soon and I would be able to wash in the afternoon. You are very nice, kind and sympathetic and most importantly reliable. You can explain every question to the customer. I was extremely satisfied with your work. For the second time, you have convinced me that you love your job and try to satisfy your customers as much as possible. Everyone who orders you will certainly not regret it. I can highly recommend you. Marie Hrdinová, Prague

Attention! Here you may be very unpleasantly surprised by the price of the repair. Mr. Macháček stated that the heat pump was broken, took 500 crowns for the trip and said that it would be repaired, but it would cost a little over 7000, - and it would be repaired for at least 3 hours. It was very strange to me, because no one has ever repaired anything in our country for 3 hours, and such a high price also seemed inadequate to me. That's why I called a competing company, I found out the price of the pump (approx. 2500, -) The competing company did not count NIC for the transport, the master replaced the heat pump in about 10 minutes and for the price of 2850 crowns ... So don't be fooled.

I was extremely satisfied with Mr. Macháček's professional but still pleasant approach. He showed everything, explained everything, and as is often mentioned here: he carefully corrected and solved everything. I hope not soon, but I believe that I will see Mr. Macháček again someday, I highly recommend it to everyone.

Unfortunately, I was not satisfied with the work of Mr. Macháček. For the first hour, he just lamented how my kitchen was useless. Bad installation, bad electricity, bad plinths, bad floor. It is said that it is not possible to disconnect and pull out the dishwasher, because it is not possible to get to the hose. The only solution he proposed was to enlarge the cutout on the back of the sink cabinet, or to pull out the plinth by brute force. In other words, the demolition of half the kitchen due to a hose. After a short thought, I finally dismantled the plinth without harm. It just wanted to unscrew the three screws and sensitively undercut the plinth board. Of course, he charged for this disassembly and the first hour of unpleasant swearing. Fortunately, he was silent for the second hour and replaced the hose. He put the dishwasher back in place for the last half hour and tested its function. When he was preparing to assemble the door and plinth, I preferred to end everything with thanks, because I would not pay extra at this pace. Although he repaired the dishwasher, in my opinion the repair took too long and the behavior was not very pleasant. Two and a half hours to change the hose for CZK 3,100 seems disproportionate to me. Rather, I recommend finding another repairman.