SVĚT OKEN, s.r.o.

Unreliable firm

For negotiations and the overall service of the company I can not but give 5 stars. I appreciate the fact that the guarantee of the Czech product is stated in the contract. I can only recommend their services.

From focus, through delivery time and fast and precise assembly, to the day-to-day use of (manual) roller shutter satisfaction. Everything was done according to agreement and without any problems.

I do not recommend, the agreement is bad, they do not pass on information, the technician is aragant. Edit (addition only after the answer of the owner, where he asked for info): So the technician wanted to explain in retrospect what I dared to complain: D Thank you, without your answer, so it was "solved to the satisfaction of my person": D I think it is not worth discussing the topic "contract, we will solve what was wrong";) Edit2: What the technician of this company considered impossible, ie "construction readiness" = understand, the railing was not horizontal, but tilted by 4cm on 4 meters, other addressed companies considered a common situation, which solves in the contract, where this company will tell you " get a bricklayer to do it for them ".... So in conclusion, after writing a contract with another company, I do not recommend this, it does not prove what other companies take as a normal situation what they solve themselves ...

Already at the end of autumn I came to them with the intention of glazing a common balcony on a block of flats in Lískovec, especially to avoid having a full balcony of pollen that troubled me in the spring. The waiting time for focus was insanely long - up to 10.1. 17.1 sent a calculation that I had to recall. The very day I paid the whole amount (without a few 33000) and I had to remind myself again to confirm receipt of the payment. In March, they heard themselves, 29.3 came to the assembly and found out that they had wrongly measured the sheets, I understood that it could just be a mistake. But it took them almost 3 weeks to correct them, leaving me fragile glass on the balcony for that time, and I was always afraid of falling and breaking. 17.4 They came again and found that the glass was too bad. So I had to clean up my shoes twice unnecessarily. Now another 3 weeks have passed, my balcony is full of pollen, and the façade I painted is dusty again. If they do not hear 30 days in the statutory period, ie if the glazing will not be complete by May 16, 2019, I will contact the CTIA and withdraw from the contract. I do not strongly recommend this business. Update 9.5 .: Glazing assembled, finally accepted without faults. I am satisfied with the result, the glazing is an excellent thing, but I am quite curious how this company would manage to glazed an atypical rugged balcony in the historical development, when the glazing of the ordinary loggia in the apartment block made such difficulties. In the end I add that the fitters were very capable, the whole problem was in the sighting technician. In the future I would probably recommend replacing the sighting technique and also do something with the insanely long waiting times between first contact and focus.

I'm lucky I didn't read some reviews here. I probably wouldn't "risk" the company. Fortunately, this did not happen. Communication, price, measurement, installation and installation of windows excellent, hat down. The windows are durable and seem good quality, the functionality as expected (of course, writing it after five years would be more convincing, but I can not serve). I didn't even expect everything to go so smoothly and that I would be so happy with the result. I'm talking about the Brno branch. Of course, there are still reserves. For example, when removing the original windows, it was quite dusty, it could still be fine-tuned. :)