The Eye Clinic Lexum

EDIT 2: Lexum has taken a supportive stance. This is what customer service should look like everywhere. As a patient, I again got the impression that I was taken care of above standard and I was also pleasantly surprised how they responded promptly to my previous comment and resolved the dispute to my satisfaction. To this end, the clinic provided me with a copy of the pre- and post-operative documentation for my ophthalmologist, who will continue to monitor the eye for regression of the eye defect in the future. I still recommend the clinic. --------------------- EDIT: Lexum, below, acknowledges that it is in breach of the customer's rights by providing a lifetime warranty, but sets conditions that disadvantage the customer. Pursuant to Section 627 (3) of the Civil Code, such requirements or provisions are invalid, even if the customer demonstrably consents to them. The fee for the preoperative examination is demonstrably a cost associated with the complaint, so I have a legal right not to pay it. -------------------------------------------------- ---------------------------------- Less than 3 years ago, I underwent vision correction using the PRK method with a lifetime warranty. Now I feel that the defect in my right eye is returning. When I talked to the surgeon to arrange a consultation, I was told that they would only offer me a complete examination for CZK 3,000, or that I should contact my eye doctor. She also warned me that if I wanted to apply for a lifetime warranty, I would have to have a preoperative examination, for which CZK 3,000 is charged again. Reoperation is not possible without preoperative examination. In other words, if I don't pay the extra costs, they won't let me claim the guarantee. I perceive this as misleading the consumer. I'm very sorry, because until now I was very happy with Lexum. After this experience, I would recommend looking elsewhere.

In Lexum in Prague in 2018 I underwent laser myopia surgery. Everything went great, the approach of the staff was nice, I felt good. Later, there were complications that no one could blame for, they took great care of me, especially Mrs. Zapletalová, I have no consequences. That's why I turned to the same clinic and wanted to order a plastic treatment of the eyelids. I don't know who I talked to, but the fact that I'm actually annoying, I felt behind every word ... I had a request for an appointment, I didn't even let me arrange what I wanted at the beginning of December, I have to realize that it's the holidays .... she asked I am about the procedure in the week from December 10, unfortunately impossible, in that week I was only offered a consultation. I think I called in time in September, I didn't chase it at the last minute, I'm a general nurse myself, I work in a three-day operation and I have to plan long in advance. Well, unfortunately, disappointment, especially after a previous great experience. I am going elsewhere.

In December 2019, I underwent eye surgery at the Lexum Clinic, which literally restored my sight. I have a congenital severe eye defect and I can only see with one eye, so every procedure poses a great risk to me. When my eyesight began to deteriorate rapidly in recent years due to cataracts, I was refused to operate at several workplaces, stating that the risks were extreme, the hopes were minimal, and the little that I would get back through operations was not worth it. I am very grateful to Prime Minister Fišer that he was willing to embark on the operation and, despite its indisputable risks, to see and share that little hope with me. The operation turned out well and for a year and a half I enjoy every day that I can see again - during everyday activities, at work, walks in nature, etc. Although the past year was difficult due to the pandemic, it was also one of the most beautiful periods in my life. . I feel great gratitude and admiration for all those who participated in the operation, and overall I would like to appreciate the human approach that I still encounter at the Lexum clinic. I am very glad that there are doctors in the world who do not want to do just simple things. My story is just a snippet, but in general, such human-minded peers are high hopes for the future.

Arrogant approach of staff in finding out the possibility of ordering.

The best clinic that will take care of your eyes! The professionalism and helpfulness of all who work here is amazing. : D