GrandOptical

On Tuesday 15.12. In the afternoon, a reluctant saleswoman who refused to serve my son, who wanted to buy new glasses. He was alone in the store, yet the lady did not have time.

Large selection of glasses, which you can try yourself (unlike the Eiffel, where everything is closed, the saleswoman has to walk with you and open everything). At this branch was a helpful lady, advised, recommended and in a while everything was done. The glasses were made in a week.

Incredible behavior, a pity that there is no zero star data. In his gym class, his teacher smashed his glasses, the damage is insured for these purposes. Because my son had a serious complicated eye defect (so he had expensive glasses) he needed new glasses as soon as possible and Grand Optical is open even in the evening, we went here for the first time. Choosing children's glasses on his wider face was lousy, so we finally chose the smallest adult frames for advice. But they have too long sides, which I unfortunately did not get at that moment, glasses do not wear - now they fall and are enough to h .... When we were there, we had to make spare glasses for the second son, because they had ACTION! !! ... what else can I say, I am just a bit of a lure. Total price for both bryle including insurance after discount 8.007 Kc. The second goggles fell apart after 3 weeks - the eyecup broken off, waiting for the result of the complaint, the first not sitting and falling, the result desperate, throwing out 8 thousand. What got me the most, however, was that after three months, the liquidator claimed the damage that the school had reported, claiming to be confirmed by any optician that the glasses were irreparable. Of course we went to Grand Optical for confirmation, where we had 8,000 new glasses made. The saleswoman issue a certificate refused because broken glasses are not from them! To my argument that they told me they were irreparable and that we had a new one with them, she told me that she verbally confirms that the glasses are irreparable, but she won't confirm it in writing! As someone wrote here - cattle and human waste. Never again!

Special shop. I wanted to buy sunglasses here. I stood vehemently at the sunglasses stand, looking for the attendant. She passed several times without greeting and without interest. It was empty there, I don't know what they had so important to do, but I preferred to go elsewhere.

Grand Optical Novodvorská I do not recommend.Here bought glasses I needed to repair, specifically 1 side. I will definitely not look for my glasses in the future, they will gladly and in a short time have repaired my glasses.

During the first visit, I was satisfied. A very helpful young man took care of me and did not try to force anything on me. The order was to last a maximum of 5 days. I waited for the glasses for 3 weeks! When I wanted to find out where the problem was, no one was able to pick up the phone at the branch for a week. I was told on the infoline that the glasses were ready, but that they probably forgot to send me an sms. When I was picked up, I waited 40 minutes for one of the unpleasant saleswomen to notice me, stop crawling and give me glasses for which she didn't even offer me a package, and due to total disgust, I didn't even want it anymore. In the future, I know that not really to this branch. Maybe if I had glasses for 20,000 saleswoman behaviors would be different ....

Great approach! Knowledgeable staff who know what they are talking about will advise and do nothing. I'd love to stop again when I need something.