Vega Tour Ltd. - Vídeňská 619/142

Comfortable buses, experienced drivers and guides, a rich offer of tours at great prices. We are looking forward to Advent trips and the winter ski season.

Good day, I would like to commend a lady or a lady from the information line who acts under the name Šárka. In solving the problems, which was my fault, she was very kind, had a professional approach, solved everything quickly and to the satisfaction of me as a customer. This year we will not have a trip with you, but we are looking forward to next year.

The travel agency as such is great and I can't praise it. But I have to give one star to the customer line. Not only does a person have to call the line at least 3 times for someone to pick up the phone, but when he succeeds, an absolutely arrogant and unpleasant action comes. I called the customer line about 3-4 times over the course of x years, and each time I came across one and the same person who obviously hates his job. Each time he answers very unpleasantly, as if the customer was a complete idiot. In the past, I called about whether there are any current changes in the tour, about where I can find information about boarding, because I could not find them on the Internet and once because I did not receive a text message on the guide. Absolutely normal questions, which the lady absolutely can't handle professionally. My most recent question was about the meeting meeting. I wanted to ask if there would be a seat in front of the bus, as I sometimes feel bad (I called late, which I know is my fault, but I also wanted to ask ONLY). The lady on the customer line told me that it was absolutely impossible and that they would not push the whole bus because of me. So I said, of course, that it doesn't matter, that I will try to ask someone if they would change places with me before leaving. After all, it takes a long time and people are waiting in front of the bus drive, so it would not be a problem to agree with the other couple on relocation, which I was told that due to my whims and the fact that I call ALWAYS in 5 minutes 12 (?) Will not push the whole bus and it won't be waiting for me and that I kindly respect their conditions? The lady spoke to me absolutely unprofessionally and in a style as if we had known each other all our lives. I had to end the call because I was talking about the car and she was talking about the goat. I didn't want the ENTIRE BUS meeting room to change and I'm sure it wouldn't be waiting for me? Like when I make an appointment with another couple half an hour before they leave. Besides, the pair would ask SAMA without the help of a guide, so it wouldn't even mean extra work for employees. But that was probably over the limit of this lady's grasp. If she told me that this is unfortunately not the case, for example, because the guide would be confused next to the meeting and names, or some REALISTIC reason why it would be, then it is, but given the style of solving "problems" it would probably be a swag as guesswork. . I have come across this lady several times and she should definitely not be in a position where she communicates with customers. It's a pity that someone so arrogant and unprofessional makes a bad business card so nice travelers :( P.S. In the end, it turned out that the bus drivers told us to sit down as we wanted and how it suited us :-)

Day trip to Kaprun. Beautiful weather and super snow. I recommend.