Yamaha Praha - KaraOne s.r.o.

Praise and disappointment at the same time! I visited a store to buy a Yamaha Nmax125 scooter. The test drive went smoothly, I commend it. Disappointment came during my third visit to the store, when I wanted to buy a scooter displayed in the store, which was also equipped with a plexiglass shield for the same price. The price tag was attached directly to the scooter and the local dealer Petr Kopecký assured me on the second visit that the price included accessories, he even opened the storage space under the seat and showed me the original shield, which they will also give me. I heard the story that this particular scooter was ordered from them by a man in this outfit and in the end he did not pick it up. Due to another shield they had to overturn the holes in the front mask, but that if I want to put back the accompanying shield, the holes will cover .. After one day of thinking, I went to buy a scooter, the same person began to dismantle the shield, that I had to pay extra for another. He immediately removed the price tag that it was a mistake. Although I came up with the money, he made a fool of me in a few minutes. He didn't even know how much the exposed scooter with the exposed shield cost that he would have to secure it. Mr. Kopecký contacted me that he would discuss the whole matter with the owner, who was not there, and that he would call me the next morning. But let's not count on the scooter for the price as stated in the store. Of course no one called .. I called the owner Mr. Albrecht myself, I sent everything to him. He admitted that he knew about the bad price tag, that it was a mistake, we all make mistakes. Although the owner communicated very well, he could not keep the price and complained about low rebates. He wished me good luck, when choosing a scooter from other dealers and considering that all Yamaha dealers have the same prices, I recommend the same to you all. I give two stars for the test drive, but otherwise I feel cheated. Effort on the one hand, amateurism on the other. Vlastimil Plza

Very helpful and friendly staff. A man at the service feel as if bothered, as it is on Vrbovce. Waiting times are not so long, during the service on hold it is possible to wait with coffee directly at the branch.

My personal experience? No special willingness. I visited the store in Štěrboholy as interested in the FJR1300, which is said to have arrived recently. Only after the arrival of the owner was I allowed to at least sit on the machine and try sitting. It was explained to me that the machine is not registered yet and the ride will be possible only after the engine has been run in and the full purchase price has been paid. It's been about 3 months and no one has asked me yet if I'm interested in a test drive, as agreed on the spot. Gentlemen, think a little there. Even before this visit, I was at the BMW Invelt, paid a deposit of 10,000 in an envelope and was able to borrow whatever I wanted with an impression of generosity and respect for the customer. I will not become your customer with the approach with which I have experience with you.

I bought a motorcycle in Vrbovka, where after initial enthusiasm I also cooled down very quickly in terms of service and tried Yamaha Štěrboholy. So I have experience only with service, where I have no reservations and only praise. Professional, helpful and above all matter-of-fact approach. They helped me in an emergency, repaired the motorcycle after the accident, answered questions. I have no reason to go elsewhere and thank you for the positive experience. If I'm ever looking for another Yamaha, I'll come to you.

Always helpful and especially personal approach to the customer.

Willingness, helpfulness, patience. I was very satisfied and I recommend KaraOne to everyone!