Zlatnictví v Rudné - Zdena Příhodová - Masarykova 109/57

The goldsmith was nice and helpful, but a little confused. When I went to pick up the order at a pre-arranged date, she finished telling me after finishing the phone call with her friend that she hadn't done everything yet. In this case, I would welcome an SMS message that the goods have not yet been prepared for collection, so that I do not have to waste time unnecessarily. Ideally, I would prefer an SMS message that the goods are ready, because this current system probably doesn't work very well for Mrs. Zlatnice. So I arrived a few days later, the goods were delivered to me in order, but the goldsmith was mistaken and made me two earrings instead of the one she had written in the order. Fortunately, she didn't want me to marry both. Unfortunately, Mrs. Zlatnice does not accept card payments and she did not have a refund for the banknote I wanted to pay. She advised me to either wait for a customer who was yet to come, change, or come another day. Given that I waited for the goods for a few days longer than I originally had, I was certainly not pleased with this fact, and the goldsmith did not seem to be sorry in any way - even when I went to pick up the goods she did not have ready, even if she shouldn't be back. Next time I will go to another goldsmith, because customer service is unfortunately really unprofessional here.

The lady makes up, she is unreliable and arrogant. As long as I spent money with her, she was nice. Watch her! I had patience with the lady from October 7, 2021 until today. The repair of the purchased jewelry in her store was supposed to take about a week! The lady then kept postponing the repair for a week and made up new and new stories. She didn't even want to give me back my jewelry! She didn't even want to hear about the complaint!... nonsense problem! Be careful and don't want anything without a proper document! I have a huge bad experience and I would definitely never buy anything from a lady, let alone give something to manufacture or repair!

I have a very bad experience with the lady. Most importantly, don't let any jewelry rhodium. Everywhere else the normal price is around 50 CZK per gram, she charges 170 CZK and the jewel is just clean, almost rhodium (almost 12.5 g, rhodium 0.45 g - price for alleged rhodium plating CZK 2,000) and the complaint does not accept. During the repair of the gold ring, where one small stone fell out, she repaired this, but next to it she damaged the attachment of two side stones, which subsequently fell out within a week. Complaint not accepted again. I DO NOT RECOMMEND !!!