BMK Service Ltd. Brno

Absolute inability and unwillingness to solve anything. Complaints about my dryer with BMK servis were made twice and not once was recognized. The defect is more than clear. But not to blame ... the technician who was with us was very nice and willing as the only one in the whole company and tried to solve the problem somehow. But he can't blame for the rest of his colleagues. BMK servis never again.

I join dissatisfied customers. They have been repairing my Hoover dishwasher since September 29, 2020 and claim that the drain pump, but after perhaps all the company's employees took turns with us and took the dishwasher twice, the dishwasher is still not repaired. I really will never buy anything from this company again, because I never want to be in contact with this service again. Too bad you can't give 0 stars !!!!

One big catastrophe, the staff arrogant, lax approach to everything and the big cherry was the lady from the complaints department pi. Simona Friš. She did not accept the complaint and responded to our questions with a request to discuss with another technician by preferring to write off, because other communication with her is not possible and I am not surprised after other reviews. THIS SERVICE IS ONE BIG PROBLEM.

Very unfriendly approach. After incomplete execution of the service (ignoring several reported defects) complained, the service responded once, then began to ignore the communication. After the escalation to the Czech representation Candy Hoover partially resolved. However, I allegedly caused the main reported defect myself. So Candy, Hoover or Haier never really. Catastrophe.

I filled this in for their satisfaction questionnaire, which they sent and which could not be saved, so I write it at least here to warn others :-) Dear Sirs, The experience with your company is catastrophic. Act one. It is understandable that your employees will leave for testing at Covid during working hours, but the fact that it does not occur to them to hang this information together with other instructions on a door locked with a grille and padlock no longer. 20 minutes of calling the busy customer line, where they still know nothing anyway, they will reportedly call you back. By complete coincidence, I find out that the building has a side entrance, in front of which a bunch of mechanics of your company smoke, so I hand over the claimed vacuum cleaner to them. For the next 15 minutes, one of them tries unsuccessfully to fill in the form, so I leave without a document, with the employee sending it to me tomorrow, who is probably the only one who can insert it into your computer. The worker actually calls me the next morning, but instead of apologizing for the confusion with working time restrictions, she arrogantly informs me that I should come for the vacuum cleaner because I did not supply it with accessories (there is no word on this and the defect was he did not notice that the container contained three rubbish. I am supposed to know in what condition the appliance is handed over for repair. I assured her that even the employees of your company apparently didn't know it, who took over the appliance and didn't notice the tuft of dust in the container either - I could have otherwise dumped it on the spot and not traveled over half the city again for such a small thing. I didn't let myself be sold, so the vacuum cleaner traveled to a service center outside Brno. I will be informed when it is corrected. Act two. The day before yesterday, I received THREE emails from your company at the same time. One with the subject Assembly Sheet, the other containing your advertisement (which I do not care about and which is obvious spam) and the third with this satisfaction questionnaire. I scanned the mail and found in a cluttered assembly sheet after a while that the winding defect had been repaired. Hooray, I set off for a repaired vacuum cleaner. Error! After identifying the order, the already tested lady from the office informed me that the vacuum cleaner is not with them and that I will be informed about its delivery to the establishment by SMS that you have it set up in this way. My replica that I received the e-mails smirked, that I was not asked to pick up the order and the customer MUST wait for an SMS and that it is AUTOMATICALLY clear. So really not me! Why don't you kindly mention the next step like any other normal company or e-shop in the first sentence of the otherwise completely useless e-mail you send? In your opinion, what is the point of informing me that the appliance is repaired if I cannot pick it up and I do not even know when I will be able to pick it up? On what basis should this be clear to me? And as the culmination of absurdity: what is the satisfaction questionnaire with your company at that moment? As soon as the SMS arrives, I will go to you for the third time and I hope that fortunately for the last time in my life. At the same time, when buying any appliance in the future, I will verify that you do not provide service to this brand. Your company processes are set up completely inappropriately and you sin on the fact that the customer simply has to come to you under warranty. Unfortunately, you do the quality of service and the behavior of your employees

the worst service in the world. Be careful, they will do everything to pay you as much as possible. Appliance repairs are always calculated at the cost of a new one. Techniques are incapable

In short - Big bad Longer versions and progress with the fix: 1st repair - the technician was OK, however the repair was no repair, immediately after leaving the appliance stopped working 2nd repair - technician OK - transport of goods for service, probably OK, maybe something was repaired (it remains to be seen) 3. import of the repair - the technician was very bad - he couldn't even put the hose on the water supply - I basically had to do the whole assembly myself. He also knew nothing about the repair. Communication during the service - horrible, not interested, no one knows anything. It was only possible to call the infoline after "x" attempts and only in the morning, in the afternoon only the vending machine, even though it is listed on the website until 6 pm. Within 2 weeks, no information about the state until which the appliance will be repaired, what is with it, or with the solution and price offer for repair. After 2 weeks, I managed to contact a willing lady directly in the service in Brno, who immediately came up with a solution - that they will bring me the appliance the next day, but I also did not find out what was wrong with it. The only advantage is that only the first trip for repairs was paid. The repair during the delivery of the appliance for service was probably taken as a complaint about the repair, however, no statement in the handover protocol states what they did with the appliance or what the defect was (so it's hard to say if any repairs took place at all). So the overall rating very big bad. - mainly in communication with the customer - I can't evaluate the service much, because I don't have any information about it, but with the approach summarized above, it probably won't be a chart either In the future, I definitely recommend following the brands you buy so that they do not end up in BMK for service. PS: the fact that not a single technician asked if he could go to the apartment in shoes, I do not even evaluate it (during one of the service operations it was after a lot of rain and quite muddy ..)

So far, I have not encountered such reluctant service actions as here. Reluctance to advise, telephone operators arrogant. Instead of solving problems, look for the most on warranty repair to earn. I do not recommend yet.