CYKLOCENTRUM Brno

CC Brno in general can be praised for a decent range, customer service is unfortunately very weak. Today I stopped at the store (except for picking up the pump from the e-shop) asking for a replacement for the Prague screw connecting the seatpost to the seat. This is an MTB Author Sector (carbon, XT equipment), ie a relatively expensive model from the Author offer purchased in CC Brno. I would expect that the screw - an item worth a few crowns - would be replaced without any problems and another satisfied customer would leave the store at no cost. However, I was sold with the fact that they have nothing in stock and I have to buy a screw somewhere in a hardware store. The bike is still under warranty, however, I waved my hand over it and went to buy the screw elsewhere. However, it was explained to me that this is a somewhat special screw with a different thread pitch. So I contacted CC Brno with a request to order a screw, as it is an original Author (ACP) seatpost. I was told that it is not possible (although the author is the manufacturer and I do not believe that they do not have any extra screws ...) and I have to buy a new carbon seatpost (due to one poor quality screw !!). When I objected that we could solve this with a complaint (even if it means bringing the whole round to the store and waiting x weeks), then an otherwise empathetic and decent seller told me that according to his colleague, the complaint will be rejected. As a reason, he stated that I did not tighten the loose saddle with a torque wrench during the ride. I consider this a complete mockery. I don't know anyone who rides a bike equipped with torque wrenches and yet I don't push it home when I have an Allen key with me. In the final, I had to fix it myself, using a non-original screw that cut through the thread in the mating piece of the seat post on the seatpost, and a securing nut. The value of the material is so low that they gave it to me in a shop with fasteners for free. So, dear fellow bikers, they will certainly be happy to sell you a nice bike in CC Brno. Just don't expect to be interested if something goes wrong. Personally, after this experience, I do not dare to recommend CC Brno to anyone.

Friendly staff who are willing to advise

I have visited CC Brno twice and I can highly recommend it! I especially appreciate the great service, willingness and approach to customers. Great job, just keep going!

Professional knowledge and good prices, however, if you are looking for a bike shop and service where you will be treated fairly, unfortunately you need to go elsewhere. If it were once, I would wave my hand over it, but three times in a row is no longer an excess, but a habit.

Always great bike service, nice and helpful dealers who like to advise not only bikes. He will also recommend trails around Brno.

The most helpful, friendly and professional staff. I went to buy a new saddle, I could try the saddles and the gentlemen, in addition to the saddle itself, adjusted my whole bike (bought elsewhere) so that the ride was more pleasant. They gave me a lot of time to leave really satisfied. I recommend it 100%.