Equa bank a.s.

I'm happy. I settled my account over the internet. Everything clear, simple and without unnecessary fees. Everything I need to do from the house. The bank was recommended by our financial advisor a few years ago.

Tragedy, the deposit machine in the vankovka again, non-functional money cannot be deposited.

I am a long-term client of Equa Bank and for the first time in my life I was really disappointed. When the coveted depositories are finally introduced after a few years, one assumes that they are working and that and more. A person needs to deposit money today and the deposit machine doesn't love my cards right now. The machine that matches the line (it has no initial error message, we know the card, the PIN is entered) will throw you a message after entering the option "Deposit" - we are sorry, the operation cannot be performed for your card. And this was preceded by another error message that contactless login does not work. Since I have a new gold card, it made me think that maybe I have something with the card and a few floors down there is a branch, I say I'll try my luck. Fortunately, the file turned into sadness. The banker talked to her partner there and ignored the fact that the client was standing there. And after a while she escorted him and asked what I had in mind. After explaining that my card was fine, she told me that the deposit machine was probably broken and that it often happened to other clients, and she referred me to a variant with a post, which I refused with the words that I need it today and that I will definitely not in 2021. choose a post. I would like to give feedback with this contribution: 1. If the ATM does not work, needs service or anything, program its voice to indicate that the ATM is out of order! Not that he looks fine and then he doesn't! 2. I am a supporter of the opinion "client / customer in the first place". I understand that when I have a seat on Sunday, where 2-3 people turn around at the branch every day, I'm bored and I like to call a friend or partner and "kill" a bit that time. On the other hand, when I see a client coming to the branch, I immediately pack up and deal with the client. 3. If you state that you have a client line on Sundays by 20:00, I assume that it works. After 10-15 minutes I hung up when the banker finally noticed me. I don't think there is such "traffic" on Sunday that it is impossible to operate, and it was killed the most by the voice from the banker that she didn't call anyone (after I asked her if she could call someone who might need to know if the ATM really needs service. ) - I told her that the customer line works, hoping that I need a magic phone and call there. None of this happened. In the end, I solved it by the fact that NASTESTI I have a second account at AIR BANK where VKLADOMAT WORKS and it can be said that he saved the situation. I will probably have to reconsider the priorities of banks and account. One establishes a gold card after a few years, it actually shows some trust and it "pays off" like this. PS: The vending machine is located in the Vankovka Gallery - please do something about it! I arrived at the branch at about 5:25 p.m.

Once friendly staff. Now a disaster. The lady stares at the screen for twenty minutes (the client is sitting in front of her), without a single word, a keystroke and the accumulating queue is not interested in her, but rather the closing time. There are constant problems with the ATM on the top floor. I prefer the branch on Joštova street. However, at present with permanent problems on the part of the bank, I am considering a change.

The ATM in Vańkovka broke again. It is not possible to deposit money for two days, the young lady at the branch will direct you to a second ATM in Joštova, where you will not park. There is a new branch in Králové Pole which is only cashless and there is no ATM at it !!! It is really very little to put only two ATMs in Brno. I'm considering going to another bank.