FOKUS optik

Pleasant and helpful female staff. Unfortunately, the optician arrogant and very unpleasant person.

The second Fokus optik store, where the ladies did not notice me even though I was the only customer in the shop. They didn't ask if I needed anything, even when I started to try out different frames and I was rather groping in the selection. Unfortunately, unlike other optics, disappointment ...

I have not experienced such a nice service for a long time. (4.11.2020) The lady was very willing, she paid a lot of attention to us, helped to choose glasses, measured eyesight, advised to wear lenses, adjusted the legs of our old glasses, without hesitation issued an invoice (due to fksp) and made our day more pleasant. When picking up the finished glasses (11.12.2020) she and her colleague did not disappoint again. We will only go to the optics here.

Very nice and helpful staff who always try to accommodate you

I bought multifocal glasses from the company. Absolute satisfaction with the glass. Oakley frames, but they creak when cleaned and are made of cheap plastic (my mistake was that I didn't really try them). I think it's a fake. I was fooled by the traditional feint of opticians that if I get a discount on glass, they can no longer give me a 50% discount on the frames they advertised (8 thousand for multi-glass is the normal price today) I waited a week longer for production. Otherwise satisfaction. The lady was very nice in the store and explained everything to me.

Today, about 35 minutes before closing time, my girlfriend was going to choose prescription glasses. One lady paid attention to another customer, the other sat and typed something into the computer, apologizing that she would pay attention to us in a moment, that she needed to finish something. That's fine, but a few minutes. However, after ten minutes, when we already had the "favorites" in the showcase, there was still no service, so we went to look at the competition, saying that we told the lady that we would be back in a few minutes. So after a few minutes we came back, the lady was serving another customer, who then left, and the lady was still finishing something with repeated phrases that she was going crazy today. Finally, after about 5 minutes, she got up and went to take our glasses out of the showcase, we asked if the discounts from the e-shop were valid at the store and we were told in an arrogant tone that perhaps everyone knows that everything on the Internet is half cheaper, I pointed out that he will definitely not deal with us with such a tone, but if we can "configure" glasses and glasses in the store and then buy them cheaper through the e-shop, followed by the answer that we could order it directly from the Internet. After that, the conversation was enough for me to say goodbye and rather go. If there was an apology for having a bad day, I'd probably take it, but the turning point came that I was arrogant and not a machine. So the company can thank her, because we planned to spend quite a lot of money, it was definitely not glasses for 2 thousand crowns. I think that mystery shopping has to get pretty good at such a "professional". I definitely don't want to insult the whole company, but there are a lot of people who would be indifferent to Fokus optik after such an experience. :)

I wasn't sure if anyone would fix my glasses. But in two minutes they did everything! Very nice staff, I am satisfied. Thank you! I recommend!

Perfect experience with this Czech company. The measurement specialist was very helpful and patient and helped me find similarly similar glasses on the menu, which has moved a little differently over the years. The colleague, who finalized the order with me, also communicated relaxed. After the experience in another optics, where I met with absolute disinterest, a very pleasant experience.