Grandhotel Nabokov - Ibsenova 3

We were there for a "trial treatment" for 3 days. The hotel makes a very good impression. It's clean, quiet and modern (opened in 2018). We had half board - the food was very good and varied - praise the chef! The "trial treatments" allowed an insight into the possibilities of spa treatments. Unfortunately, we were missing a few descriptions of what the treatments carried out can do (partly only general information available).

Large hotel in a good location. - No hotel parking spaces, you have to park next to the street and buy a parking ticket every day. - Almost no attention is paid to corona protection measures, employees and guests usually do not wear FFP2 masks. - The food in buffet form is basically the same every day, no variations, mediocre quality. - Staff trying but unprofessional and inattentive. Hardly any English is spoken, nor German, although many German guests come to this hotel - The wellness area consists of a Finnish sauna, a scented sauna and radiant heaters. So very puny considering the size of the hotel and the nickname wellness. The full body massage booked was carried out by an unmotivated and unfriendly employee, and there was no response to simple questions I had about the massage itself. - The room itself was very nice though, big, with a balcony and clean I would not come again

We were again for a wellness week in the Grandhotel Nabokov and again very satisfied. During Corona there was apparently an increase in personnel changes. There were no longer any staff in the restaurant who worked there before the lockdown - and we found that to be positive. 3 years ago the service staff in the restaurant didn't seem motivated. It was much more comfortable now. The employees were attentive and motivated, especially Gabryela was very friendly and courteous. The staff at the reception has also changed and unfortunately it hasn't gotten any better. They are all friendly there, but there is still room for improvement. Special thanks to Mrs. Bourová from the reservation who made our stay possible at short notice. The rooms are perfect and very clean. The food was good and plentiful. It was always plentiful at the buffet and was quickly refilled. We cannot understand the negative reviews. We found it really bad that the hotel bar is only open on a daily basis, that the mini bar is only extremely poorly filled with hard liquor and water (no coke, soda, juice or beer) and that the reception staff did not provide any information about it! That's definitely better. The chic coffee machines in the restaurant are also a daily nuisance. Both machines worked only 1 day out of 6 days. Often only one machine with the corresponding queue worked, or both had problems. A small, strong employee then emptied the bowls or filled something up with a bright red face. This should definitely get better! We will go there because the treatments, pool and relaxation are very good and can also recommend it.

I give one star for the cleanliness of the hotel and the other for the Czech staff. I was hoping for a pleasant stay with my colleagues, who unfortunately spoiled our reluctant staff, Russian-speaking people who were obviously not interested in the Czechs. The first group of colleagues came to the hotel earlier and were told that we would choose the procedures after 16:00, the second group arrived at the fourth and we received the papers. No one gave us a choice of what we could choose, of course the receptionist gave up on it with great reluctance (after a confrontation last night, she put on a fake smile as if nothing had happened). The next day, we went to remember it, the lady at the balneo center tried to change at least one procedure for us, because we had a plan to leave on Monday after breakfast and we didn't want to lose it when we had it paid for. We had to get the rest with the head nurse, who also tried to satisfy us. I don't like that no one gave us a choice of what services we could actually choose, due to bad timing (we wouldn't have time for lunch) we had to miss one. As for the massage, I'm glad that mine ended after 17 minutes, because I didn't really experience any worse, my colleagues also agreed that they were not satisfied with the massage. Greetings to the tall lord of the pool, you were kind. As for the food, I really liked it, unfortunately the stainless steel containers did not keep the food warm for too long. The staff himself (except for the gray low panic you were very nice) was incredibly inattentive, rude with arrogant demeanor. I spoke to the young waitress in Russian if anyone could start noticing our table, we felt uncomfortable that they jumped around the Russian inhabitants of the hotel and we were like the air, the same goes for a tall young gentleman who did not ask us if we don't happen to have anything, or if they at least take our plates and don't look like we're at a train station near a settlement. We also experienced problems in the room in the form of a non-functional radiator and toilet which was probably clogged. We left the hotel earlier and I dare say that we will not return to it (only if we were the Russian elite). I do not recommend this hotel to the Czechs, we felt very insignificant, which should not be in GRANDHOTELS. I will also mention that instead of full board we were told half, we had a stay booked for 3 months, we expected more.