Gray Line Czech Republic- City Tours Prague - Revoluční 25

DO NOT EVER BOOK A TOUR WITH GRAY LINE Prague Czech Republic. The most unprofessional company. We booked the all day Prague tour, Prague Castle and River Cruise with Grey Sightseeing for May 7, 2019 through Trip Masters. This was the worst tour we’ve ever taken by far! There were no headphones so most of the group couldn’t hear the rude tour guide. Her name was Roxana Jakob’s and she couldn’t care less about the people in the group. She walked away at one point and didn’t tell us anything. Most of us were left standing in front of Prague Castle waiting for her to get back. She left someone behind because she never told us what time we were doing things. When she was told that she left someone behind, she ignored us. When went to a restaurant, she never said only water was provided with the meal (completely ridiculous) so when we ordered drinks, we didn’t know we had to pay. When the waitress stopped us to pay, the guide took off with some groups members and left 4-5 people behind. An elderly woman in her 70’s was running trying to catch up and had problems catching her breathe. When I caught up with the guide, I told her she needs to ensure all of the group is together and that people couldn’t hear her. She said “no big deal, nothing happened”. I guess unless there is an injury or death, she couldn’t care about the tourists. This guide was so bad, we opted not to go on the boat ride as we were so upset with this guide and overall tour experience. We will be sharing this horrible experience/review with Trip Masters and any other media to warn people of how horrible this tour was. That tour guide should be fired!!

The city is absolutely amazing, but the guide was not interested to share any information about it unfortunately. As the guide hardly saying anything, just basically pointing at the buildings and saying what they are. I am sure Prague is amazing city with her own history, but will have to come back, this time will read the reviews before booking. Very important to have a guide who loves her job and is passionate about the city, I was lucky to hire those ones in other cities. The tour is less than 7 hrs, basically around 3 hrs walking, an hour lunch (good one) and 2 breaks of 20 minutes, plus boat trip 45 minutes. Boat tour audio guide gave better tour for 45 min comparing to city tour of 5 hrs

Not recommendable. We booked them via Expedia. Our flight with Swiss was delayed what they communicated well in advance. Delays are pretty common in our days & services like that should not be offered if they’re not willing or able to furfill their part of the contract. The idea of booking a transfer in advance is to be sure that you have one. Nobody showed up but they called us & told us to wait 45 minutes before someone can show up. We took a taxi. Never ever book them again. Really not recommendable.

If you're in Prague, call this company and ASK FOR VICTOR! This man is the most informative, polite, helpful, connected (get you in back doors to rustic places, like when we drove to Dremmen, Germany, even with long lines out front, if you're pressed for time.) He knows EVERYTHING about all of these cities, and everything along the way. He is very friendly, polite, and respectful. TRUST ME: Victor is the man!!!

If you want a good guide, don't book it here. Unclear communications about reservation and a lazy guide, that was late and did not make it to the meeting point. The guide needed a phone of a guest to navigate to Kutna Hora/Sedlec. And the guide was not wearing a facemask... Refund please?

Arrived at Václav Havel, Prague. Driver was late. I booked a private standard car but got a minibus. Driver on his phone all journey except to point out the Castle and where to walk to the Hotel entrance. Also had a tour ( matters not where) meeting point was at Narodini 38. This is not an office but a kiosk in the street. Guide was very quietly spoken, we could barely hear her. On return to airport - again having booked a PRIVATE car - we had a minibus and another passenger. That is NOT a private car. Signs on the mirrors and sun visor reminding me Tip not included. Drivers were not skilled, they all cut corners on bends and were incapable of maintaining any lane discipline. I didn't feel safe

I had an amazing tour, was a small group, and the tour guide Denuse Rachel Emily Stocesova did and AMAZING job, she is very knowledgeable and did this tour in english and also in German, she is extremely passionate about history and small details that I will miss if I walk by myself around prague... also food was impressive great place to eat... Im extremely happy with this tour THANK YOU!

Horrible service. We paid in full for 4 people for Prague half day tour . They were supposed to pick up us at 10.00 am . They did not and we have to wait for 90 mins .. they send ua another guide to take us in metro with another group and that guide leaves us at Prague castle after an hour saying that our tour ends … no one answers properly at the office.. and we have to buy tickets again and do it by ourselves… So bad … don’t ever try them