EXIM tours - Revoluční 1044/23

Pleasant communication when booking a stay.

Great travel, willing people who will tell you + I minus to given locations and vacations, no honey around the mouth as they say! I warmly recommend.

I strongly advise against a trip to Tunisia with Exim (August 2013). The website Exim tours services offered Hotel Les Pyramides did not correspond to reality, everywhere disorder, unhelpful staff, local people found at the hotel thefts at the hotel, cockroaches, washing dishes and glasses appalling, cluttered room. All this according to the complaint from Exim tours is quite common standard for 2 * + hotel, that the tour did not correspond to the advertised is not their problem, but the hotel, and what we saw with our own eyes denied. So simply offering eye on nice trips, but not to carry the responsibility for poor quality offered. Overall, I conduct company very disappointed and left me nothing but recommended it to others. I didn't expect anyone to afford anything so tragic ...

Traveling for undemanding clients. You are packed like canned sardines in the plane, then try to sell you overpriced trips with their guide, which is often "futile." Sometimes they have interesting LM to exotic, just - unfortunately - must count on "low-budget" and uncomfortable flight to / from the destination.

Exim cannot take care of clients upon arrival at the destination. Until the arrival at the hotel in Marsa Alam at about 6:30 in the morning, everything was fine. One is slightly surprised to pay $ 75 for a visa at the airport and the delegate says another 75 for PCR tests (for three people) on the bus, but okay. But what upset us was the meeting of the receptionists, when first an Exim employee who rode with us on the bus told us that we would get a tape for all inclusive and breakfast right away and then the accommodation would be resolved. But the receptionist started with a paper that if we want breakfast and then accommodation, we have to pay another $ 50 (there were enough rooms, the hotel was far from full). In total, already $ 200, and you haven't even unpacked your suitcases yet (I understand that the amounts are not related). Of course, we refused. The travel agency therefore does not make sure that the hotel accommodates clients immediately upon arrival and gives them breakfast (we have a small child) and not that they spend x hours at the reception like some intruders. The moment I buy an all-inclusive trip, I assume that I will not have to deal with anything else and not argue with the reception that I am entitled to anything in the resort in the middle of the desert in eight hours. I understand the Egyptians that they are arguing with some nonsense about an international agreement according to which people all over the world do not stay until 2 pm, sic! But the travel agency should provide accommodation immediately upon arrival, or not fly at night, when it is then not possible to stay. We do not take the argument that we are not entitled to breakfast, because we receive a breakfast package on departure (two dry rolls, an apple, without water), this is not an adequate hotel breakfast. When we then asked delegate Mohamed Khalil and his Czech colleague on the phone, they both looked at us like crazy, what we wonder about and why on earth we won't pay more money. It all ended with us paying another twenty dollars for breakfast and receiving accommodation after 12 o'clock, ie after more than 5 and a half hours. Exim evaluated my complaint as unfounded and therefore I no longer have a reason to travel anywhere with this travel agency.

With this trip never again, even if it was last minute for a mouthful. ? Especially watch out for those who have small babies with them. When something really happens that you don't expect from this travel agency will leave you calmly at the airport in the destination, will keep you waiting for half a day and delegates will tell you that they don't know what to do with you because the hotel did not confirm your trip and let you leave. In the end, they will let you live in the hallway where they throw you two beds for the homeless without a bathroom and toilets that you can use from the next room (where fortunately the family was) Then they will tell you a room tomorrow, a room tomorrow, and after almost a week, when you are almost about to leave, they suddenly have this room. Be ashamed !! It's not about anything at all, but Oto that even when everyone saw it and you were called a million times to accommodate us, at least because of the baby .. We have never experienced a problem with you like many before, but when the problem really arises, your position in the situation is so inhuman that I am really sad about you.

I will never go to them again in my life, I bought a trip at the branch, I insured it for 3 thousand crowns, in the end I was not allowed on the plane because I had to apply for a visa in the Czech Republic when the lady sold me a visa there, I had to arrange everything yourself, so that the holiday was 2 times more expensive. When I asked what to do with it, they told me that I had to deal with it myself at the branch, so it was the worst travel agency I had ever seen. By no means do I recommend. And especially the thing that we wanted a holiday by the sea and unfortunately the lady still talked, the sea was a maximum of 1m deep and for that we had to go 500m over the corals. By the end, the whole vacation ended at the pools.

Unfortunately, this travel agency and its staff do not know what a 5 * hotel looks like. What is sold in this office for very high amounts is a disgrace and a deceptive advertisement! Other information is provided by the employees of this branch and the reality is different, unfortunately I only confirm the comments below.