GYNEM IVF - Fertility Clinic - Klinika asistované reprodukce

The GYNEM IVF-Fertility clinic provided us with first class service and with a very professional approach to our questions and problem as a result we have a lovely child and we want to thank the staff from the clinic for excellent work. Many thanks.

The whole process with Gynem was outstanding. It was especially helpful being allocated a case manager (Klara) who offered great advice throughout. We travelled for our first attempt with Gynem (after unsuccessful attempts in UK) in 2017, it was made very simple by them and we had a successful process. We returned in 2021 during the travel restrictions of the COVID pandemic, where international travel was far from easy. Roll Brexit onto this in the case of the UK and the routes to Prague become more difficult again, never mind the process when you arrive. Klara managed all this for us so effectively, from the regulatory paperwork, to advice on what to do and how to stay safe in Prague during the pandemic. She organised prescriptions internationally with outlets to have these fulfilled (first time simply picked them up on a visit which wasn’t possible in COVID time). The clinic is slightly out of the city, transport was arranged, and what basically could have been a stressful and difficult process was made so much easier by Klara at Gynem. All communications were responded to in timely manner, and because of travel restrictions and medical reasons, we needed to change plans, which was never an issue for Klara to facilitate. Once at the clinic there is no hard sell or pressure to take on costly ‘add ons’, we have witnessed this in other places. There are frank and honest discussions, backed up by robust facts and statistics, to allow you to make an informed decision on the way you wish to progress. Overall, I would highly recommend Gynem, and we would like to thank Klara and the wider team. You have proven to be very easy to deal with, make very difficult and complex situations just run smoothly and stress free. We have a balanced view as we had low odds on success, and we had both a successful and unsuccessful outcome. Regardless, we have a small family thanks to Klara and the team at Gynem, who made it all extremely easy in the most difficult of situations. Phil, Jo and Florence

I travelled to Gynem for a operative hystersoscopy and had a really good experience. I travelled alone, and Linda was fantastic in helping to organise everything and ensuring I was at the right place at the right time. My surgery was done by a lovely team of women and I felt in very safe hands. I would definitely use them again and recommend to anyone thinking about travelling for medical treatment. Everyone spoke English really well, and it was a really clean and safe environment.

After carefully researching online, my partner and I found the clinic GYNEM in Prague, and we have been impressed by all the positive reviews. For this reason, we decided to contact them and we have been very satisfied with the careful and professional assistance we have received from the beginning until the successful pregnancy. A special thank goes to Paola who takes very lovely care of the Italian patients. We really recommend them!

After researching online for IVF with an egg donor we came across Gynem and are very happy that we did. We cannot fault anyone on our journey, the whole team are amazing. A special thank you to our co-ordinator Linda who has been there for us throughout. She has made the whole process easy and stress free and really is a credit to the clinic. We could not have wished for a better co-ordinator and we cannot recommend the clinic highly enough. We are now very positive/hopeful that in the near future we will have the family we have always dreamt of.

First of all I would like to thank the whole of Gynem team. Especially my coordinator Nada. From the moment ai spoke to her on the phone to all the way to the end of my treatment she has been there for me. Nada made sure I was taken care of from the day I arrived in Prague. There were times when I was losing hope but she supported me emotionally as well answered all the questions I had for her regarding my process. Nada is a credit to her team at Gynem and I am so glad I choose this clinic for my treatment. Once again, thank you so much xx

The best clinic I have ever used! My coordinator Barbora was amazing from the first email I have sent to Gynem to the last one informing her that the IVF treatment was successful☺️ Barbora was amazing and she replayed to my emails promptly. She looked after me and assisted me with arranging my trip from the UK. I would like to thank Barbora and Gynem fertility clinic for making my dream possible. 2021 was the best year for me thanks to Gynem. Never give hope and contact Gynem?

Please do not go to this clinic. Dealing with Fertility matters is hard however it is even more harder when you are dealing with a clinic in another country. We are from Canada. We were just wowed by marketing and how good the Doctors are at Gynem especially because their website states that they are one of the most modern clinics at Prague. What drew me towards this clinic is the fact that it is a smaller clinic and the coordinator Slavomira was amazing from the start. Slavomira answered all my questions right away and she was very professional. Me and my husband had believed that the doctors and the rest of the staff would be the same because she was the one representing the clinic. We decided to seek treatment at this clinic. When we arrived at the clinic nothing was like we imagined. First day we had a consultation with Michaela Bartosova( Doctor) and she was beyond rude and disrespectful. She thinks way too much of her self because she is a Doctor. She did not smile even once. She was getting upset because I had a question about the Protocol that she designed for us. I am the kind of person that likes to understand everything and I walked out of this appointment feeling mistreated, unhappy and very confused. I cannot believe this Doctor even has a job. I asked her to explain the protocol for us ? Her answer was " same as in Canada" and " what don't you understand?". She basically gave us the paper, told us to leave and not question anything. Protocol designed for us was not good - they used us to get their money. After we left the appointment I knew the protocol given to us had very little chance of working. We had undergone 1 IVF here in Canada and I had some knowledge on the medication prescribed. I should of backed out of this agreement right away however since we flew all the way across the world a part of me had some hope that things would work out. I booked all my vacation time for this. In the meantime our Coordinator went on Vacation ( not blaming her for taking a vacation) however we were given a replacement Coordinator- Linda who was horrible. She too thought too much of her self as well. She didn't answer Emails on time, she didn't respond to phone calls, she doesn't shake hands because of Covid which is fine however she elbow bumps you couple of times - what are we in grade 2 ??? She did not have any customer service skills at all. She also gets angry when you ask questions. She forgot to arrange a taxi for us to bring us back to the airport and all she kept saying is she didn't receive my email with flight information. Luckily I called and spoke to another person at Gynem - Richard who was great and he had arranged a taxi pick up for us right away. I spent almost the whole day trying to get a hold of Linda to arrange a taxi cab for us. My egg retrieval was on Thursday and we were flying back to Canada on Friday. Imagine trying to sort all this out while being sedated couple of hours before. Instead of me taking it easy after the egg retrieval I spend at least 4-5 hours trying to get a hold of Linda. To make a long story short our treatment did not work. Doctors are not knowledgeable and they walk around the clinic as if they are gods and you are suppose to bow down to them. We flew back to Canada and No follow up call or Email from anyone to even say we are sorry things didn't work out for you. I do not have money to throw away like they thought we did. There is a lot more bad experience that we have witnessed at this clinic however I feel like this is enough for others to get the point. I am not writing this because our treatment did not work. Our treatment didn't work the first time in Canada either however doctors were more caring, more knowledgeable, more informative of the situation and we had way better results here in Canada the first time than we did in Czech Republic. Only reason we choose to go here is like I said too much false information on the internet and in the end the cost was the same as in Canada when you include all the other expenses.