Hotel NH Collection Prague Carlo IV - Senovážné nám. 13
4.6/5
★
based on 8 reviews
Contact Hotel NH Collection Prague Carlo IV
| Address : | Senovážné nám. 13, 110 00 Nové Město, Czechia |
| Phone : | 📞 +9 |
| Postal code : | 110 |
| Website : | https://www.nh-hotels.com/hotel/nh-collection-prague-carlo-iv%3Futm_campaign%3Dlocal-gmb%26utm_medium%3Dorganic_search%26utm_source%3Dgoogle_gmb |
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| City : | Nové Město |
| Description : | Regal hotel in a 19th-century palace offering a spa, a cafe & a lounge, plus 2 restaurants. |
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Valerie Thomson Kovarikova on Google
★ ★ ★ ★ ★ Booked because hotel stated to have a pool and spa. Upon check-in was advised that both were currently closed. This in my opinion constitutes mis-selling. I did explain to the staff that I only booked because of the spa, otherwise I would have selected a different hotel. After such disappointment, me and my daughter both woke up covered in bites! I would not recommend and certainly will never want to go back. Stayed in plenty of cheaper hotels in Prague and had much better experience and customer service
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Nevada Harmon on Google
★ ★ ★ ★ ★ This hotel was priced similarly to other beautiful hotels I have stayed at in Prague, However, this one is just gross. The lobby is pretty, the pool is very nice, but the rooms are old, furniture is filthy, my pillow case was completely stained, the sink had brown goo in it, and the water barely gets warm enough for a bath or shower. Luckily, I only have to stay one night. I would highly suggest that anyone looking for a nice place to stay, stay elsewhere! The grand mark is lovely, the same price, in a better location, and clean. This hotel is NOT!
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Waliur Rahman on Google
★ ★ ★ ★ ★ The Carlo IV is a truly stunning luxury hotel, in a gorgeous historical building in the centre of Prague. We arrived early and there was initially some trouble finding our reservation due to the airline but the front desk worked very hard to rectify the issue and were very welcoming, and we were able to check in on time.
The location is fantastic, with all amenities just a short walk away. The spa facilities are excellent, and staff are very helpful. The aromatherapy massage was the best I’ve ever had. There was also a wide variety of tasty and healthy options at the breakfast buffet. Overall, a fantastic experience and I can’t wait to go back!
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Nicolas Pionnier on Google
★ ★ ★ ★ ★ Better late than never; what a fantastic experience it was !
Back in Nov 2017, I have booked a room there to propose my girlfriend during the suprise trip to Prague I organized for her. The hotel staff was very supportive in this process and they went beyond expectations: I booked a limousine service from the airport (and the limousine was spotless, it was a brilliant service), with their help I got flowers been delivered to the room (the hotel also organized for rose petals to be put on the bed to form an heart shape). They also offered us a free ugrade to the Presidential suite from the Junior suite booking I made (which was, at that time, the best room I could book online). All of this to say that our trip to Prague has been just magical and this is in part thanks to the amazing service we got from the hotel.
I am aware that a such old review won't be relevant for nowadays trips as I guess the hotel/staff/services have changed a lot since then. But I wanted to share how wonderful our experience has been at that time and that every year we still remember it.
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Bethany Grant on Google
★ ★ ★ ★ ★ Wonderful hotel. Very grand on the entrance and the breakfast was superb. Only fault was it was a little warm (dealt easily with good air conditioning) and twin beds instead of a king (again no big issue). Staff, food, drink and location were all fantastic
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Tanisha Mundra on Google
★ ★ ★ ★ ★ So I was staying in the hotel and we were 55 of us. I requested the hotel relationship manager Mr. Jan humbly for a room with a good view for about 10 min and even then I got the worst possible view with a wall in the front. Secondly, most of the rooms would require a walk up the staircase with your luggage! Oh and they will inform you of a extra payable porter service if you request for help! I would not recommend staying in the hotel if you want to enjoy ur room with a good view to chill! What’s worst the rooms are so tiny you will not be able to open two suitcases at a time!
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Julia Golda on Google
★ ★ ★ ★ ★ Our stay was absolute magnificent experience during New Year’s Eve. Friendly staff with an exceptional feeling for hospitality. Delicious breakfast , safe parking and all of good facilities. Special thanks for all NH TEAM for kindly welcoming. We will definitely come back soon!
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Marie Audren on Google
★ ★ ★ ★ ★ I spent a few days in the hotel for a professional event in April 2022 . I would highly recommend . Recently renovated. Keeping the deco/architectural style and all the rooms were impeccable as well as food & beverages. The facilities were in perfect working order during the meetings. Kind and attentive staff. It's well located to enjoy Prague, walking distance from highlights of the city. Marie
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