KARLSBAD GRANDE MADONNA Spa & Wellness Hotel

We spent one night in the hotel and the room was large and clean, but despite the three doors in the morning there was a lot of bustle of the cleaning staff. Hotel nice, but the food was disappointing. Dinner was not an option (chicken slice with rice) and the average breakfast rather below. Wellness hot tub with small sauna. Mrs. receptionist uncomfortable at check inU.

We made the reservation one month in advance so that the hotel would not be sold out. A week before arrival, they called us from the hotel to see if we would really arrive, which I confirmed could really count on us. The Lord has agreed that He will have peace for us. After a two-hour trip to the hotel, the lady at the reception told us that there was a change, they did not have a room for us and they chose another hotel to go to, because the money would not be returned to us. They ripped off their money boldly before they arrived, even though they already knew they would not have room for us. We could park at this hotel, but we lived elsewhere, so we had to stumble uphill every day for a car. We called all the numbers they had on the websites, no one was able to pick up the phone, so we had to personally explain it again in person, because of course the receptionist couldn't pay for it and we wanted to return the money because we wanted to choose another hotel. themselves. In the replacement, they did not even know that we had moved and still referred us to some travel agency that allegedly made the reservation, so we did not even receive an invoice, again with a reference to the travel agency. When I finally spoke to someone from the management, Madame just boldly informed us that she would not return the money because we paid them for the booking (but for this hotel!) And did not offer a solution. In addition, we found in the new hotel that there were at least three couples who did this. The hotel management should think about how they treat their clients. At first they reserve a room for you, but if they get someone who leaves more money for the procedures with them, they will move your stay elsewhere, nor do they have the decency to call and cancel the stay, especially they will quickly take the money so that they do not lose them. I DEFINITELY DO NOT RECOMMEND THIS HOTEL AND I HOPE THERE WILL BE MORE COMPLAINTS AND SOMEONE WILL DEAL WITH IT. I'll deal with the booking and the lawyer. The only plus was the nice receptionist, but unfortunately that didn't save the overall horror.