KOLA SVORADA
4.5/5
★
based on 8 reviews
Contact KOLA SVORADA
| Address : | M-Palace, Heršpická 5a, 639 00 Brno-střed, Czechia |
| Phone : | 📞 +789 |
| Website : | https://kolasvorada.cz/ |
| Categories : | |
| City : | Brno střed |
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Jaroslav Kratina on Google
★ ★ ★ ★ ★ Tak včera čo som zažil s priateľkou pri kúpe doplnkov a servise! Prosim Vás máte zadné kolesá komplet? Nie a nič. Môžem sa informovať, či máte možnosť do piatku doručiť? Nie - holansko. Ptreboval by som pumpu na odružienia. Nevedieme ?♂️ Atď a atď. Však bike za 80tis som si už kúpil u nich a viac nezáujem. Pán Svorada, zašiel som do Mojekolo a chalani aj 10 minút pred zatvorením ochotne pomohli a poradili a tak som tam hneď nechal pár tisíc a aj bike pripravia v piatok pred Slovakia divide.
 So yesterday I experienced with my girlfriend when buying accessories and service! Please do you have the rear wheels complete? No and nothing. Can I inquire if you have the opportunity to deliver by Friday? No - Netherlands. I would need a shock absorber pump. We don't know ?♂️ Etc. and so on. However, I have already bought a bike for 80 thousand from them and I am no longer interested. Mr. Svorada, I went to Mojekolo and the guys were willing to help and advise 10 minutes before the closure, so I left a few thousand there right away and the bike will be prepared on Friday in front of the Slovakia division.
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Martin Kanis on Google
★ ★ ★ ★ ★ S Trek (byvalou Cannondale) predajnou nemam pozitivne skusenosti.
Z personalu som mal podobny pocit ako dalsi ludia predomnou v recenziach. Po ich navsteve som bol vzdy zaskoceny ich aroganciou, povysenostou a pristupom ku zakaznikom.
Podme ale ku odbornosti, co je hlavny dovod preco pisem tuto recenziu.
V polovici roku 2020 som prisiel na repas stredu s mojim Cannondale CAAD12, ktory vydaval divne zvuky. Problem bol identifikovany spravne ako radiace lanko suchajuce o hriadel. Oprava ale nebola profesionalna a dopadlo to rozrezanym hriadelom na 2 kusy po pol roku jazdenia. Nastastie to nedopadlo zranenim. Vid prilozeny obrazok.
Po par minutach googlenia som bol schopny najist, ze sa jedna o znamy problem.
Riesenie tejto zavady, sposobenej neodbornym servisom ma stalo cez 5000 kc samozrejme ale v inom autorizovanom Cannondale servise v Brne :)
I have no positive experience with the Trek (former Cannondale) store.
From the staff, I had a similar feeling as other people in advance in the reviews. After visiting them, I was always taken aback by their arrogance, arrogance and approach to customers.
But let's move on to the expertise, which is the main reason why I'm writing this review.
In the middle of 2020, I came to a refurbishment Wednesday with my Cannondale CAAD12, which made strange noises. The problem was correctly identified as a transmission cable drying on the shaft. However, the repair was not professional and it turned out by cutting the shaft into 2 pieces after half a year of driving. Fortunately, it did not result in injury. See attached picture.
After a few minutes of googleing, I was able to be sure that this was a known problem.
The solution of this defect, caused by unprofessional service, cost me over 5000 CZK, of course, but in another authorized Cannondale service in Brno :)
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Pavel Minář on Google
★ ★ ★ ★ ★ Kupoval jsem zde už čtyři kola (silnička a pak gravel pro mne, manželka MTB a dětské pro dcerku) a vždy vše ok. Ale důvod, proč píši tuto recenzi, je jejich servis. Rád bych tímto poděkoval nejmenovanému servisákovi z prodejny v M-Paláci. Ve čtvrtek jsem si svou vinou poškodil zadní kolo. I když měl servis plno, pán řekl, ať se v pátek stavím, že to zatím jen omrkne a řekne, co s tím. V pátek ráno jsem kolo dovezl a nechal na prodejně. Jaké bylo mé překvapení, když večer přišla SMS, že ořech provizorně opravili (do doby, než přijde náhradní díl) a můžu dál jezdit. Díky!
I have already bought four bikes here (road and then gravel for me, wife MTB and children for daughter) and always everything ok. But the reason I write this review is their service. I would like to thank an unnamed service technician from the store in M-Palace. On Thursday, I damaged the rear wheel through my fault. Even though the service was full, the gentleman said let me bet on Friday that he would just take a look and say what to do with it. On Friday morning I brought the bike and left it in the store. What was my surprise when the SMS came in the evening that they had temporarily repaired the nut (until the spare part arrives) and I can continue driving. Thanks!
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Hana Auer Malinská on Google
★ ★ ★ ★ ★ Jako dlouholetá cyklistka jsem chtěla vzít manžela pro jeho první tretry k odborníkům. Připraveni koupit komplet cyklistickou výbavu jsme ale asi nevypadali dost perspektivně-ženská a kulturista. Chvíli jsme okouněli a nikdo si nás nevšímal...tak jsme šli. M-palác.
As a longtime cyclist, I wanted to take my husband to his experts for his first shoes. But we probably didn't look promising enough for a woman and a bodybuilder, ready to buy a set of cycling equipment. We perched for a while and nobody noticed us ... so we went. M-palace.
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Jakub Icela on Google
★ ★ ★ ★ ★ Již několikátá osobní zkušenost s nákupem i servisem a vždy perfektní!
Velice ochotný a odborný přístup prodejců + profesionální a průžný přístup servisu.
Doporučuji TREK Kola Svorada a rád se na vás znovu obrátím.
Jakub I.
Already several personal experiences with shopping and service and always perfect!
Very helpful and professional approach of dealers + professional and flexible approach to service.
I recommend TREK Kola Svorada and I will be happy to contact you again.
James I
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Los Carlos on Google
★ ★ ★ ★ ★ Na servis a přístup všech v prodejně Trek a zejména na servisu nemůžu jinak, než říci: "kudy chodím, tudy chválím".
Měl jsem na reklamaci kolo u jiného autorizovaného prodejce a servisu Trek ale bohužel jsem absolutně nepořídil. V podstatě to bylo jen 14 denní přesvědčování o tom, že stav mého kola je "normální".
Proto jsem se obrátil na servis Trek u Kola Svorada, i když to mám 100 km daleko. Přístup perfektní, vše funguje jak má. Po popisu závady se ho hned ujal mechanik. Po cca 5 min projetí kola v neuvěřitelné zimě okamžitě potvrdil mnou reklamovanou závadu. Dál už šlo vše přesně ve scénáři reklamace a já dostal zpět perfektně opravené a fungující kolo v pro mne na dnešní dobu nedostatkových dílů neuvěřitelně krátké době 20 dnů.
Moje zkušenost je taková, že zde pracují velice zkušení a schopní odborníci, zkrátka chlapi na svém místě, kteří mají zájem o zákazníka a chtějí každý problém vyřešit.
Všem můžu upřímně prodejnu a servis Kola Svorada jednoznačně doporučit. Sám budu na servis jezdit už jenom k nim a pokud si chce někdo koupit kolo u odborníků se zaručeným servisem, tak už nikoho nehledejte :-) Nadšený zákazník z Valašska :-)
Pane Svorado, na takové zaměstnance můžete být právem pyšný.
For the service and access of everyone in the Trek store, and especially for the service, I can only say: "wherever I go, I praise this way".
I had a bike at another authorized dealer and Trek service, but unfortunately I didn't buy it at all. Basically, it was only a 14-day persuasion that the condition of my bike was "normal".
That's why I turned to the Trek service at Kola Svorada, even though it's 100 km away. The approach is perfect, everything works as it should. He was immediately taken over by a mechanic after describing the fault. After about 5 minutes of passing the bike in an incredible winter, he immediately confirmed the defect I claimed. Everything went exactly in the scenario of the complaint and I got back a perfectly repaired and functioning bike in an incredibly short time of 20 days for today's time-deficient parts.
My experience is that very experienced and capable professionals work here, in short, guys in their place who are interested in the customer and want to solve every problem.
I can sincerely recommend the Kola Svorada store and service to everyone. I myself will only go to the service for them and if someone wants to buy a bike from experts with guaranteed service, do not look for anyone again :-) Enthusiastic customer from Wallachia :-)
Mr. Svorado, you can be rightfully proud of such employees.
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Tomas Smolik on Google
★ ★ ★ ★ ★ Experienced stuff, personal approach
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Jan Kaňovský on Google
★ ★ ★ ★ ★ Nice staff, wide variety of bike stuff.
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