Mobileko - Střelničná 1660

Very quickly and efficiently repaired my Iphone 7

Very positive experience with display replacement. Fast service and friendly staff.

Excellent experience with replacing the battery in the phone, in 3 hours to pick up. I recommend the branch in Ládví!

Replacing the charging board and battery on older Sony phones. I received a borrowed older mobile for the duration of the repair, the repair was completed in 3 days. Acting pleasant and helpful.

On Tuesday, November 2, I handed over my mobile phone (branded by Google Pixel) for service at the branch in Ládví. At the branch, the service was pleasant and quite clear agreement with an estimate of further contact in 3-4 days. Six days on Monday, I came to the branch to ask what it looked like. They say "We don't know yet, we'll call you tomorrow around noon." The next day no one called, not even another, and so on until Friday, when I called alone. "Still for diagnostics, but the technician is quarantined, so it will take a long time." I don't understand how this situation can happen and no one will let me know that something is getting longer. I would take the mobile somewhere else, but at the moment I have already lost 10 days here and I still believed that even if the communication from the service is zero, at least the mobile phone will be returned to me well repaired. On Tuesday (the 14th day from the handover) again the phone call "What does it look like, please at least estimate. When will it be?" Answer "Still on diagnosis, we're very sorry, we'll let you know by the end of the week." Then on Thursday again directly at the branch "It's in Spálená." I don't understand where the mobile phone was until then or if it was in Spálená before, so why no one told / wrote it to me. So what are the other branches for, if the mobile phone is still sent there. Or why they didn't refer me to this branch right away. Anyway, the end of the week is here. Saturday evening, November 20 - the mobile phone is now in service for 18 days and absolutely nothing on the part of the service so far. No effort. I have no idea what my phone is and I consider it a very indiscriminate behavior.

On February 2, I was at your store / service center asking if you could format a Lenovo tablet that started working slowly. There was such a blond young man in the service, from whom I experienced an extremely unpleasant and disproportionately arrogant experience on his part. Unfortunately, I will not come to you after that. That is all. Regards, Z.P.