Stanislav Macek - VK servis - Nákupní galerie OC Kaufland Voctářova 8 Praha 8

If it were possible to give zero stars, I would definitely not hesitate. I got the Lenovo phone unpacked, without the original charger - I got the charger from Samsung with the proviso that Lenovo does not produce chargers. Of course, the charger burned out twice, I always complained about it, which was a great experience, the willingness itself. For the third time, they even gave me a used charger, and I only found out at home that the connector could not be inserted into the phone because it was slightly bent on one side. I immediately returned to the store, where I was told that I had done it on purpose myself and that they would not accept the complaint. Customer support (phone, email) is worthless. I definitely recommend paying extra five hundred and buying goods in another store, it will definitely pay off for that peace of mind.

Too bad I don't always read everything. The goods are not for our market, so you get them with questionable accessories and unpacked. If a problem arises, the helpfulness is there and it seems that everything is handled by Mr. Friday, who is probably in charge of lawfully dissatisfied customers arrogantly batting. I shopped at ID number, which probably lost all the bargaining possibilities with this seller, the parties of quick return of goods within 14 days. I'll send my cell phone to a service center, so I'm wondering where it's going to be ... Probably something like the store. From the reviews, it seems that nothing can be expected but a rejected complaint. I definitely do not recommend buying at the traditionally Czech special price, which is then equal to the quality.

Some time ago we bought two mobile phones of the same brand. The reason for choosing this shop was mainly lower prices. Unfortunately we already know why. One of the phones did not go at all, so we complained and got a new piece. Both phones worked smoothly for about a year. From a certain moment they began to show the same defects at the same time. Extremely low battery life, overheating, SMS notifications etc. The phones were both complained and the complaint was handled with the software being updated and the defects not showing. After taking over, the same defects occurred again. Followed by another complaint, which allegedly replaced the batteries. Again the same defects. Subsequently, we complained and at the same time attached the withdrawal from the contract for the repeated occurrence of defects. At the store we even showed the defects. Eventually, there was a statement that the defects were not apparent and the seller sent the phones back to the home address. It was somewhat suspicious that complaints were always acknowledged without any problems, and suddenly, when we wanted to withdraw from the contract and demanded money, the defects mysteriously did not appear, even though they were shown at the store. We now know why phones sell at a lower price. This is simply because they sell defective items in this shop, and the complaint procedure is not successful for the consumer. Moreover, the arrogance of one young employee also gives rise to this negative review. Instead of dealing with defects in the phone and acknowledging their mistake, we were told that we couldn't be surprised by the low battery life when we chose such a bad phone. I note that after a year of use, the phone stayed intact for a maximum of two hours and charged for about four hours. So we definitely do not recommend this shop. Defective products, zero chance of claiming their rights, arrogance of staff (although it may not be noticeable on sale).

Established seller and very good prices. You cannot pay by card at the store. An online order cannot be picked up at the store. For purchases at the store, a surcharge of CZK 100 compared to the online price.

Terrible approach to complaints, phones do not catch LTE because they are not for the Czech Republic. Etc. further, I do not buy anything for all Radim