mobilTEL - Staré nám. 59

I have to say that after reading the discussion on E-Shop in Eureka, I had doubts about the seriousness of E-Shop but still I bought here (mainly because of the great price). I must say that I am really satisfied with both the speed of delivery and the communication of the E-Shop. I came to the conclusion that the phone did not meet my expectations and decided to withdraw from the contract within 14 days of purchase. I suggested replacing the goods instead of returning the money. Not only was I satisfied, but I also have to evaluate the communication of the E-Shop excellent. Every time I wrote in Chat on their site, my question was quickly answered and also the exact step in which my request was found. I am really glad that I decided to buy my phone here and I definitely recommend the shop.

Dissatisfaction. The purchased IPhone XS Max has stopped working after a week of use. At the shop complaining very reluctantly, not to send the phone to claim. After being brought into the service I was told that this is not a new phone ?.

Delivery fine, unfortunately I complained about the phone. The worst part is that although they called my device and sent it quite quickly, they sent me a completely different and to a different name. Well, just an unprofessional approach. So far, we haven't even called the company. M. P

Have a nice day Because after reading these reviews I went to claim a broken phone with fear. So I was pleasantly surprised, not only was the attendant at the store was nice, but completely exchanged the phone for a new one and I got a free protective glass worth several hundreds. I already know that not all reviews can be relied on.

The page is very clear, delivery fast, etc. These things can not be complained. The reason for my evaluation is the way the complaint is handled. I ordered a waterproof phone (Sony Z3 Dual SIM) here. After an immediate waterproof test (it was new to me, I had to try the function immediately) the phone failed and stopped working. I sent him for a claim and waited for what was going to happen. It happened that my claim was not received because of finding traces of oxidation inside (rust). Therefore, as I understand, my claim for the watertightness of the phone was not recognized because it found damage caused by the effects of water. When you read what I wrote again, it sounds more like a joke to me. I strongly recommend not ordering anything from this e-shop.

I definitely do not recommend buying when the store's approach to the customer is unbelievable (when returning only unpacked goods, they deduct 1/3 of the price as depreciation, while the goods were only unpacked and returned to the original packaging after 5 minutes - the service subsequently sent photos of the scratched product ...) . In addition, it cannot update opening hours between holidays.

On November 12, 2020, I ordered a Samsung Galaxy A41 White mobile phone from this store. The next day arrived, which I really appreciated. However, after unpacking, a very unpleasant surprise awaited me. The manufacturer's original seal (clearly marked "DO NOT TAKE IN CASE OF VIOLATION") has been broken and affixed with a fake paper sticker. At this point, I paid a lot of attention and on further unpacking I discovered that: The 1st foil on the mobile phone was applied crookedly and there was a lot of dust under it The 2nd production label was not affixed to the mobile phone, but to the foil 3. The mobile protective foils were completely missing on the mobile phone The 4th mobile phone had a frayed horn 5. The charger had a scratch on it 6. other accessories did not fit in the box (it was obviously repackaged) 7. The tool for manipulating the slot on the SIM and SD card was placed completely differently 8. after switching on, the mobile phone did not offer me the basic settings, but it immediately started in Hungarian 9. According to the IMEI inspection, the mobile warranty started about 14 days before the purchase From these indications, it was not difficult to conclude that the mobile phone had apparently already been used and the store was selling it as new goods. The lady at the infoline, when asked why the manufacturer's seal is broken, immediately read the learned sentence about the fact that the devices are said to be inspected before sale. After communicating other findings, she just told me to send them photos by e-mail. I did that, the answer was again that they check the equipment before the sale, but if I have doubts, I should send the cell phone back to them. Fortunately, I bought the equipment through Heureka, which was very helpful during the entire return process. So I sent the phone to the seller and I had the money back within a few days (which I appreciate as the only one in the store). In conclusion, however, I can only say that I really do NOT RECOMMEND the business. After reading more reviews, I found that I was obviously not the only one to whom used goods were sold. Unfortunately, most people only found out during the complaint. So I appeal to all buyers - check the goods immediately after receipt and do not wave your hand (not only) over the broken original seal of the manufacturer.

Through the Internet site we ordered Iphone. According to us, this is not an original. Full warranty and phone description in Chinese. On the other side of the phone sticker - coincidentally also in Chinese. We got in touch with the owner who laughed at us for giving us the 100% sure he sold us the original. Just compare the photo that is available with the merchandise you are offering, with the mobile phone we just hold in hand. Included in the box were chargers - either English or Chinese. And the second European. Of course without an appellation of Apple or something similar - a description on the charger unexpectedly in Chinese. We wanted to get the phone up and look for a service number to refute the owner's claim to the original. Unfortunately after 3 minutes of a shot like a cannon. Ejected fuses - the European charger and the extension cable to which it was plugged burnt out. Another thing we've learned is the memory capacity. We bought 16GB, Iphone shows the capacity available at 11.55 GB? !! We will deal with the whole situation by returning goods - by law, a 14-day time limit for undue return.