Novotel Praha Wenceslas Square

Pros/Good • Good location, walkingdistance to the most important things. • Nice standard on the room, bathroom. • Bed was OK. I personally like hard beds, but I didnt enjoy this one to the max. Was too hard with little to no dampening. Although better then most hotel beds so bed is approved. •  Staff were mostly helpful and polite with questions. Cons/bad • Bed pillows were bad. They were either way to soft and small so that ure head shrank to much in the madrass. There was also a hard one with "right" size but this one was not comfy, way too hard. I usually dont have problems with neck but my neck was sore on the last day. • We got a double duvet/bed blanket for our room. I called the reception and specifically asked for two small duvet/blankets and they brought us just one.. when I told the lady this she was just standing there like a questionmark, not very willing to help us so we just sided with this. We didnt have a good night sleep that night cuz there was too much blankets in the way. • We didnt get the right amount of towels, had to ask all the time. • They didnt clean out the obvious garbage even tho we placed everything in a paperbag so the food/rests remained. • Saturday morning was kinda a disaster. We came down for breakfast at around 9.30 and we expected it to be crowded but we didnt expect to stand in a line for 20mins just to take food. It looked like there was a shortage of staff, seats, and the buffet area was so small comparing to how many guests there were that you almost had to fight ur way through to get to food, super tight. ON TOP OF THAT, one of the two elevators were out of service so the line/que was super long and the funniest thing is that you werent able to use the stairs cuz the doors were closed. We had to go up and down to find this out. Rather frustrating if you ask me. The staff should be more solution-oriented and have had opened the doors at the stairs.  Management really needs step up their game here. No information was shared regarding this. The breakfast food was also very limited this day. Extremely disappointing. • With exception from the reception staff, people didnt know any english so it was hard to communicate. Example when bringing blankets, at the breakfast etc. I would not stay here again.

This hotel located in the new town. Everything was good but juzt having trouble several times to open the door. Door locker card sometimes work but sometimes doesn't. Then had to go to the reception several times and solve the problem.

I've had a great stay. Very quiet and spacious rooms. Clean overall. Breakfast is great. The staff is very friendly.

Didn't stay here so can't comment on the rooms or the price however staying next door and we can use their facilities and bar. Both very good nice and big for the size of the hotel. Distanced nicely from the main astro clock tower square 10-15 mins walk give or take. Nice more local places to eat with much more reasonable prices.

Well, I had a mixed feelings. We came late and it was very difficult to find any parking lot in the underground garage. You definitely need to extend parking availability. Secondly, we ordered room for few adults and kid, but the room was not properly prepared. So we were disappointed, but the next day the service on reception was a lot more customer oriented. Also, the vegetables during the breakfast were far away from expectations. The fitness center was relatively small, although the swimming pool is OK, but requires renovation. All in all, it was OK but below my expectations.

We stayed here for a few nights and found the location very central. The customer service was great and I would recommend you spend the extra money and opt in for breakfast. The breakfast buffet was exceptional. There was a lot of everything and constantly replenished by the staff. I would stay here again.

Wasn't very good stayed in Ibis next to Novotel. No tea or coffee in room had to go to Novotel next door for breakfast. Hardly any staff in the bar if wanted a drink. Advertised swimming pool but had to pay to go in pool. The only good thing was a receptionist named Anezka who seemed to be working on her own but nothing was to much trouble she is a credit to the company. .

Excellent location, seamless transportation links, room size good and what adds the most value is the staff professionalism and warmth. Our flight got cancelled on day 1 and on requesting to the hotel staff - they were able to allow us to check in the next day and explain the process in a very patient manner. Special shout to the super stars at the front desk - Petra, Katerina, Mila :) We would definitely come back again !! Thank you so much