O2 Prodejna

Unfortunately, I am very dissatisfied with this branch. The staff seems willing to help solve the problem, but I doubt their expertise. E.g. I needed to buy a new phone, so I got advice from the sellers. I was assured that this new one is better in everything than my original phone. But this is not true, it has a shocking camera, half of the functions do not work well, the display is low contrast and cannot be read in the sun, the voice speaker is of very poor quality and the caller is not very well understood. Ad function ... for example, it is not possible to copy a phone number or code for e-banking from an SMS! There are still some notifications popping up, allowing something, or approving the update. I don't want any of this, I just want the thing to work for normal work. They only sold me an overpriced Facebook browser. I also dealt with 3 complaints, always concerning unsolicited services. These were installments for the router, which they only offered me, but which I did not want and did not take over. Then it was travel insurance and equipment insurance - is O2 an insurance company? Will you force people to eat food or used cars next time? Complaints have always been settled in my favor, but it took a lot of my time. Moreover, this conduct does not shed a good light on O2. I perceive the culture of the environment as very low, acceptable perhaps in the 90s. During each visit (also due to the settlement of a complaint about unsolicited service), the sellers try to force another product (another internet, tablet, insurance, television, etc.).

Unfortunately, I also encountered absolute reluctance and hostility in the store. The goods ordered by me after the delivery of the invitation to take delivery were allegedly not in the store and the unpleasant staff, who can't even apologize, just sent me to a competitor. Never more.

Everything is handled smoothly, pleasant environment. Short waiting time.

Pleasant time certainly brought benefits

Always helpful staff and especially smiling which is a big plus nowadays

Average product selection. News and older to see. Just news to try. Possibility to order O2 services and accessories. Note: COVID-19-Limitation of the number of people in the store. ❌ UPDATE !!! ❌ Note: It would take new blood, and rather than pretty ladies, it would take smart people. Basic problems cannot be solved at the store at the counter, but via O2 Guru in five minutes. RESTART SIM card is definitely possible from the store via order. So it is necessary to accept guys who understand this, and they do not just use mobile phones for Selfie. ?

Only COMMISSION !!! I came to the store to start a new sim card. No waiting and it was right away. However, I also wanted to set up the sim card and grant permission to do everything with that sim card, because the group administrator is someone else. Since the Premium specialist had other customers and commissions in his line, he said he would do it as soon as the sim card was active. After four days he did nothing and I had to do everything myself over the line and it took half a day. The worst part was that the Premium Specialist had a respirator all the time so that the infection was certain. The saddest thing was that several times during my visit, his store manager communicated with him (to speed things up and take other people) and did not tell him anything about the respirator, even though he had it correctly. Of course, the head of the senior consultant, Jiří Balej, was also present at the store, and he did not react to this either. Summary: You are going to do a new service = money for them = we will do it now and without any problems you need to set the service = no money = 10x you have to solve it Anti-pandemic measures = clear infection !!!!

"Mr." duck, let it be fried in hell. My mother is a pensioner and she was asked if she was entitled to a new phone, instead of explaining that it was not possible for her flat rate and offering her a phone at full price, he arranged for a second flat (which immediately started billing for 3-party services) and assured her that nothing was changing for her. Unfortunately, this is how they train their people "Cough for the sale of as many products as possible for the customer's sake" when we interrupted it, they offered me a HIDDEN discount of 199 CZK / month for 10 Gigabits from the advertising department (I don't know if the "Lady" from advertising didn't mean bytes) and that doesn't seem advantageous to you offer??!!!! No, it seems more like a stick to weak-minded people who then give them everything to feel that they have solved something. It is sad that even at the prices of mobile services in the Czech Republic and at the largest operator, they still train employees in sales pirahna instead of behaving like a proper helpdesk. PS .: It would also be good if a person called the operator even at rush hour if he is willing to wait on the line. O2 Czech Republic - NO HUMANITY - PREDATORY SALES TACTICS - ABSURD HELPDESK SERVICE - CALLCENTER NOT REACHABLE