O2 Shop - Novobranská 137/5

Unfortunately, I did not like it. I miss the online ordering system. I stand in line for 10 minutes. To find out that they are currently unable to check me in. I prefer to solve everything on the net, unfortunately I have to pick up the SIM card in person.

Absolutely the worst branch. I call 4 days - several times a day at different times, no one has ever taken it from me. And the answer that they focus primarily on customers in the store is meaningless. Because he still has to take the phones. Elsewhere in the branches, they also deal with clients at the branch and pick up the phones. After the failure, my friend went to the branch in person, called me on his phone and handed me to the saleswoman - so I could finally talk to her. But what didn't happen? My complaint was rejected - we repaired the modem on O2tv 3 weeks ago, now they called to say that it was repaired, so a friend went to pick it up, had it tested at the store and it was found that the modem was still not working. So he said he wouldn't take it over (logically). Miss saleswoman again extended the repair period by another month, but the law is 30 days (if it was not repaired after 3 weeks and we did not take over, then logically they have a week left to repair, right?) She told me that if we will not agree with this, the modem will be left in the store as uncollected and nothing will happen to it. I wanted to talk to the manager, but the manager doesn't have to go there, I wanted a phone for the manager's business phone, they say he can't give it to me, I say, so will you arrange for the manager to call me? No, I can't guarantee that. I say, so who represents the leader when she is not there now? You are not competent, you do not have a leader there, so who will deal with it? Result????? She said she wouldn't talk to me about it anymore and hung up. I canceled the services. And I will cancel all the others from O2 and I never want to hear about O2 again. They have 30 days to make a complaint - if you do not sign the delay for another 30 days, will they say that they will leave it lying and do nothing about it? They break the law and force people to sign things they don't want to sign. Someone should do something about this.

Thank you! All questions were answered. I bought headphones here, I'll write my impressions in time.

Nice, helpful and professionally founded staff behind the counter, satisfied customer on the other side of the counter.

I've been waiting in front of the branch for twenty minutes. In winter. Inside, one employee, obviously catches nothing, is still having fun with one client, there are others in front of me. Unreal. The worst branch I've ever seen and experienced. Disaster and I absolutely do not recommend coming here. Update after 50 minutes of waiting - I left the store. In 50 minutes, one man came out and one came inside. More of us left the line outside. Either cancel this branch or get enough employees for it, this was a horrible experience.

For my birthday, I received a glass change for CZK 1 and I needed a new mobile phone case. I was satisfied and the consultant was likeable and talkative.

I arrived at the store for a birthday present, glass for the phone for 1 CZK. I was informed at the store that they unfortunately did not have the glass, but that it was in stock and that they would order it to stop by next week. I'm not from Litoměřice, so I called the store several times the day before if they had glass, but unfortunately no one answered the phone. So I sent an email, but unfortunately without a reply. On the day of the pick-up, I tried to call the store, but it didn't work. When I visited the store, they informed me that they unfortunately did not have glass. So wasted money on the bus and wasted time. And it was enough to pick up the phone, or reply to an email, or send an SMS that the glass is not. If I ordered glass on the Internet, it would cost me the same money and I would still have glass.