Wolt Market

Where is the basket! # užjenwoltmarket❤️

The best online grocery shopping, fast quality goods and ultra great just where they dig damaging and Bolt's are amateurs

In short: I ordered a purchase that was missing 2 items. The company "solved" the problem by blocking my account. Details: On the evening of April 24, I ordered a purchase from this branch. After receiving the purchase from the courier, I found out that the purchase is missing 2 items. I immediately informed the support, but they did not call back until 3 hours later, when I was already asleep. The next day I was offered compensation in the form of credits, which were credited to my account in the amount of missing items + I received a token for basic delivery. To buy the missing items for the credits, I chose a personal pick-up so that I didn't have any additional costs due to the company's mistake (when delivered by courier, I need to make a minimum purchase of CZK 200 + pay for shipping and I don't need it - I really only wanted items that were not delivered to me). But I came across this. Even though I didn't have to pay anything (in other words, I had to pay exactly 0 CZK when picking up in person after credits), so it was necessary to add a payment card - without it it was not possible to send the order: "You must add a payment method to continue ordering." Even though I repeated several times that I do not currently have a payment card and I am waiting for the bank to issue me a new one (this can take up to 2 weeks), they have repeatedly told me in support that the card must be added for verification. I have no idea if they have slow leadership or deliberately make a customer a jerk. For the seventh time, they probably realized that it was really bad without a card, and they offered to deliver the missing items to my address. After communicating the address (by the way, in the very center of Prague), I received an answer that "they do not deliver this address because the address is outside the delivery area". It is said that it is possible to deliver the missing items only to the original address where the original order was delivered. Are you serious? So to sum it up, you are not able to deliver the goods I paid for and did not receive to a different address than the one originally ordered? Pure alibis. Despite the fact that the company directly encourages people to order a picnic in the park, for work and other non-traditional places. Suppose a customer orders a purchase / meal for a picnic in the park, for example, and something is missing from the order, so you respond in 3 hours as in my case and insist that you deliver the missing items to the same place in the park the next day? Even after a few hours spent in the chat, I was not offered an acceptable solution, so I remembered Miss Kristýna that compensation in the form of credits in my case loses its meaning due to the fact that they unreasonably demand the addition of a payment card, which I currently do not have and delivery to the original address it's out of the question because I don't go there anymore. Subsequently, the company stopped communicating, and when I wanted to continue resolving the situation after a while, I was surprised to find that my customer account was down and it was not possible to log in to it and continue resolving this unpleasant situation. This is the pro-customer approach of this lauded company, which demonstrably delivered an incomplete order, offered the customer a solution, and culminated in deleting the customer's account after three days, explaining that "their fully automated system did it and that they they can't do it ". Funny but sad at the same time. Nobody really jumps at them.

The purchase is delivered with a delay, the times they guarantee do not correspond to reality at all. Prices are extremely high, some products up to 2 times more expensive than in the supermarket (eg cocoa, fruits, vegetables). E.g. I can't even store vegetables properly, I got cherry tomatoes completely soft and soaked. Maybe it would like to lower the temperature ;-)