O2 Prodejna

Unfortunately, for zero points. (so when sending I found out that it is not possible to give 0, so I gave 1 star :)) For objectivity, I tried to describe at least the important points (so 70% embarrassing efforts to communicate), it's quite long, so I apologize to the readers. The only positive thing was that the employees at least seemed to want to help. But not once did it work. My mother wanted me to help her terminate the landline and set up O2 TV. I pre-arranged everything at the store, but since I can't act foric for my mother, I just handed her the agreed steps. Regarding the termination, the voice of the line told me that they would call the notice department with her directly from the store, where they would ask her a few questions, and if she insisted, she would end it. She went there alone. 29.10. ordered speed increase int. and O2 TV, at the same time she said she wanted to end the fixed voice line. They told her that someone would call her within two days to end it. On Thursday, she went there for a set top box. She said again that she wanted to end the voice line, again she was told that someone would call her within 2 days. On Saturday I came to my mom's house to install O2 TV. we found out that we do not have a login to myO2. we called the 0800 line and found out that there was no e-mail in the order to which they should send a confirmation message. At the same time, it is not even confirmed in their system that a set top box has already been delivered, so it is said that we will not be able to use TV anyway if we do not have it. I said we already had him. So it is said that DPD probably did not send information about the delivery of the consignment. I assured the lady that DPD did not take anything anywhere, because the set top box was handed over to us at a brand store. The lady is supposed to try to enter everything there. At the same time, she told us that the request to cancel the voice line is not entered in the system at all. So we were transferred to the apparently "retention department" where another lady demanded the reason why we want to terminate the line (which my mother used for 300 minutes for 3 minutes a month). Because I tried to communicate assertively but as politely as possible, the call / interrogation / submissive coercion lasted 22 minutes !!!, I understand that most older people give up and prefer to keep the service and continue to pay. Then we were looking forward to finding a confirmation e-mail in the e-mail and finally putting the service into operation. Mail did not arrive. On the 0800 line, another lady told us that we had to go to Vaňkovka again. We went there, my mother told them an e-mail and they couldn't enter the address into their system in about 10 minutes. They say some mistake. The lady documented everything with a print screen stating that she would send it to the technician and enter the address there, and it would be resolved within 5 hours. That ended Saturday 3.10. Still no mail on Sunday, another 2 calls with O2 Link. Unfortunately, they have no info about email in the system and they send us to the brand store again. I called the brand store 3 times, but they don't take phones. Probably customers enter e-mail addresses into the system. When I looked at the store's rating here on google, I'm surprised they haven't closed it yet. I understand that all about 11 people I spoke to at O2 during the week are not the main culprits, but then they have a damn badly set up system. In the last two phones, I've had a lot of trouble staying nice to the ladies. Fortunately, these are contracts without obligation, so I could tell them that if we have to go to the branch again, then only for KPU code to transfer services to another operator.

Today I was satisfied with the service offered by the O2 branch and the good treatment and helpfulness of the premium specialist David Hrabovský. I switched from Vodafone to O2, at first I had my doubts, but he finally convinced us with his good treatment and kindness. Many thanks to David for his professionalism ?☺️

For a long time I have not experienced such amateurism and a crazy approach to the customer as here. I'm driving across half of the city for a ready phone (I also received an SMS confirming availability) to have a confused salesman tell me that they probably sold the phone to someone else. He didn't even know how to write a complaint. Terror.

on Friday, October 29, 2021, I was at the O2 store in Vaňkovce Brno, due to the termination of the old MODEM for television. I was told that I had to order the modem at the store even though the modem was there, but I would get it if I paid for it, which I didn't quite understand. I agreed that the modem would come to the store by Sunday, October 31, 2021, where I would pick it up, but before that I would receive an SMS. Nothing has come to this day and you can't call the store. I have the impression that O2 is making a fool of us.

I went to pick up the headphones. The deputy wanted to know the phone number. I told them to him and I'll set up a business massage right away ... Okay. Then he wrote down the code and that I have a year back with the service and that it will be for 399. Ok I paid and in the meantime I realized. That the price is 299 on the internet. So I asked and that the service immediate return year is for 100. So I told him I didn't want it for the price. And immediately massage again. That he told me the overall price. Grapes problem to illustrate it. That he would have a job ... And who knows what else ... Not even the poor man knew how to do it. And that is the store's representative. Don't go there in person. It won't solve the problem and I'll just leave with more expensive goods.

Unfortunately, I had to visit this store about a broken set-top box. I have not experienced such appalling behavior towards the customer for a long time. Absolute arrogance and superiority, they treat you like a complete idiot. The services are overpriced, non-functional, the staff is free, each operator on the line tells you something different. Communication between the store, the technician and the O2 line also does not work. After all, no one keeps a gun to their heads to work there, so don't let them work there when they don't like it and the distaste is full of them. They treat a paying client and not a low-paying one as if he were from an auxiliary school.

At the entrance, they always ask if you run a business. They call me the O2 hotline themselves and it seems as if they don't even have a preference there. They are not interested in the power of attorney unless it is verified - which cannot be ascertained anywhere in advance, nor was I informed of this during a previous visit with the same paper. Terrible negotiations, I have been terminating the contract since December.

Terrible experience and unfriendly behavior of a kind of "leader". They will steal you 20 min. life because he is trying to verify his own mistakes, so that a kind of pipina will come, which will then try to explain to you in a rather arrogant way that something is not working. Unfortunately, O2 has always been a horrible mob. The salesman Rimko, who dealt with the situation, was lenient, thumbs up něj