Tezenis
3.7/5
★
based on 8 reviews
Contact Tezenis
| Address : | Na Pankráci 86, 140 00 Praha 4-Nusle, Czechia |
| Phone : | 📞 +99 |
| Website : | https://www.tezenis.com/cz/prague_sc_arkady_pankrac/T333.html%3Futm_medium%3Dorganic%26utm_source%3Dgoogle%26utm_campaign%3Dlocal%26utm_term%3DT333%26y_source%3D1_MTQ4NjkwMjItNzE1LWxvY2F0aW9uLndlYnNpdGU%253D |
| Categories : | |
| City : | Praha 4 Nusle |
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Eliška Nedvědová on Google
★ ★ ★ ★ ★ |
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Tereza Pokorná on Google
★ ★ ★ ★ ★ |
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Klára Dřízhalová on Google
★ ★ ★ ★ ★ |
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Juli Sivtsova on Google
★ ★ ★ ★ ★ Качественное нижнее белье и относительно недорого
 Quality underwear and relatively inexpensive
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Karen Číhalíková on Google
★ ★ ★ ★ ★ Nikdo Vás neobslouží. Na prodejne jsem hledala 10 minut plavky, nikdo mi nepomohl. Slecny meli spousty prace s historkami co delali o vikendu (pravdepodobne).
No one will serve you. I was looking for a swimsuit at the store for 10 minutes, no one helped me. The girls had a lot of work with stories about what they did on the weekend (probably).
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Pavel Doubek on Google
★ ★ ★ ★ ★ Moc příjemná obsluha, poradili mi se vším a pomohli i vybrat vše, co jsem potřeboval koupit pro mojí manželku ?
Very friendly staff, they advised me with everything and helped me choose everything I needed to buy for my wife ?
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Atewi Alexov on Google
★ ★ ★ ★ ★ Neskutečné - vyberete si zboží s 50% slevou, na pokladně se dozvíte, že vlastně žádná sleva není, ačkoliv je zboží slevou označeno. Pokladní se tváří, jakoby u pokladny stála první den a nikdy předtím takové zařízení neviděla. Čekáme na manažerku, která přichází po cca 10 minutách odněkud ze zázemí prodejny. Oznámí, že žádná sleva není. Oponuji tim, proč je tedy zboží slevou označené, ona odpoví, že asi omylem. Společně s pokladní se chichotají, což působí v očích zákazníka velmi nevkusně. Trvám na slevě, kterou je zboží označeno, jsem vcelku neodbytná, a tak manažerka zakouzlí na kase a po dalších deseti minutách dostávám slevu. Platím a očekávám alespoň omluvu, ale marně, prý co bych ještě nechtěla, když mě dali slevu! To byl vrchol, tvářily se obě, jakoby mě daly něco navíc, obě nepříjemné a o jejich kvalifikaci mám vážné pochybnosti. Ačkoliv - myslím, že základní školu obě dámy snad dokončily.
Unreal - you choose goods with a 50% discount, you will find out at the checkout that there is actually no discount, even though the goods are marked with a discount. The cashier pretended to be at the cash register the first day and had never seen such a device before. We are waiting for the manager, who comes after about 10 minutes from somewhere in the store. He announces that there is no discount. So I oppose why the goods are marked with a discount, she answers that probably by mistake. Together with the cashier, they giggle, which is very tasteless in the customer's eyes. I insist on the discount, which marks the goods, I am quite relentless, so the manager casts a spell on the cash register and after another ten minutes I receive a discount. I pay and expect at least an apology, but in vain, what else would I not want if they gave me a discount! That was the highlight, they both looked like they were giving me something extra, both uncomfortable, and I have serious doubts about their qualifications. Although - I think both ladies may have finished primary school.
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Barbora Kodríková on Google
★ ★ ★ ★ ★ Dve hviezdičky iba za to, že spodné prádlo majú kvalitné, je pohodlné, pekné, dlho vydrží.
Zákaznícky servis vyslovene nedostačujúci. Niežeby boli PA vyslovene nepríjemné, ale samostatnú aktivitu nevyvíjajú - stoja za pultom a preberajú osobné veci. Osobitný prípad je vrátenie tovaru - vracala som tovar z online objednávky. S tým ma vyslovene poslali kade-ľahšie a nech si prečítam sama doma na internete, aký je postup. Pritom PA boli všetko mladé, milo vyzerajúce slečny, takže je škoda ich "lenivosti" a neprofesionality v zákaznickom servise.
Predajňa na Arkádach je vždy čistá a uprataná.
Po mojej osobnej skúsenosti tu ďalej nakupovať budem, ale už si určite nikdy nič neobjednám online bez predchádzajúceho vyskúšania, pretože nie je v mojom záujme podstupovať tortúru prípadného vrátenia tovaru zas. Plus by bolo fajn podmienky vrátenia zjednotiť na online stránkach a na predajniach - na stránkach je uvedené, že je možnosť objednávku bezplatne vrátiť na akejkoľvek predajni Tezenis. Na predajni vám povedia, že to tak nie je a vracia sa to jedine cez kuriéra. Takže buď mať jednotné pravidlá alebo preškoliť PA.
Two stars only because the underwear has quality, is comfortable, nice, long lasting.
Customer service is clearly insufficient. Not to mention that the PAs were extremely uncomfortable, but they do not develop an independent activity - they stand behind the counter and take over personal belongings. A special case is the return of goods - I returned goods from an online order. With that, they explicitly sent me kade-easier and let me read at home on the Internet what the procedure is. At the same time, the PAs were all young, nice-looking girls, so it is a pity for their "laziness" and unprofessionalism in customer service.
The shop in Arkady is always clean and tidy.
After my personal experience, I will continue to shop here, but I will definitely never order anything online without prior testing, because it is not in my interest to undergo the torture of a possible return of goods again. Plus, it would be nice to unify the return conditions on the online website and in the stores - the website states that it is possible to return the order free of charge at any Tezenis store. The store will tell you that this is not the case and it will only be returned via courier. So either have uniform rules or retrain the PA.
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