Spa & Wellness Hotel Tchaikovsky

In a word, DISASTER! My colleagues and I arrived for a 3-night wellness stay and everything arrived from arrival. At first we couldn't find the entrance to the hotel because no one told us that one hotel building was closed and the entrance was from another street. Upon arrival, the receptionist told us that we did not have a reserved place for parking, but after a while searching for a reservation she found. For hotel guests there are a total of 5 parking spaces in a narrow one-way street. When we asked upon arrival how it would be with the procedures, the receptionist told us that it was not ready yet. When asked where we could go for a good meal or to the thermal public pool, she was unable to advise us as if she didn't know the city at all. On arrival at the room quite ok, except for the third bed (folding feather bed), which cost the same money as a normal bed. Television only with Russian programs, the control did not work. The hotel did not have the opportunity to have coffee, etc. The wellness area was funny, one sauna forever occupied, steam, 2 sunbeds and a smaller shallow and damn cold pool, in which there was no exception to step on a broken and peeled tile. The steam smelled, the whole room was very cramped and ugly. The food was perhaps the best, the breakfast was gone. But dinner, it was suffering. The choice was three dishes, two evenings were meatballs. The meat was always dull and the side dishes were completely unsuitable for meat. The lady who served the food didn't even have a clue what it was. When asked what kind of meat is served, she said she didn't know what it was, that she didn't like it. Food labels were not available, so it was a lottery. What looked best and ate were no longer delivered, only one baking dish from each meal. Dried breakfast appeared at dinner. The procedures lasted 15 minutes, if the staff can be told the nurses wanted to get it over with, they hurried and did most of the procedures in a short time. Obsolete equipment everywhere, procedures took place at high noise and under bright fluorescent lights. Absolutely non-intimate and uncomfortable environment. During the massage, the "masseuse" gave me wet towels, the fluorescent lamp shone directly into my eyes, the room was cold. The lady smelled of cigarettes, the radio was playing in the room, the lady was squeezing the remnants of massage oil on me. It had nothing to do with the massage, just such loitering and completely unprofessional hand movements (my back was lubricated quite quickly, angrily, I was all waving on the lounger). The total massage in 35 minutes is finally over, for a while I thought I'd say enough! The next day I refused a massage when a retired lady was massaging her colleague, who was creaking and wanted to talk. All staff at the hotel are absolutely uninterested in guests, burned out and poisoned. You can hardly find yourself in the city in the evening, everything is closed, no one is anywhere. The holiday was one big disappointment and I do not understand why the hotel has a 4 *.

Holidays in Karlovy Vary were very successful, thanks to the Tchaikovsky Hotel. Beautiful, clean, spacious room with a separate bedroom and bathroom with bathtub. Large selection of food, friendly service both in the dining room and at the reception, we also recommended walks around, where we find parking for the whole week / we knew that parking spaces at the hotel are occupied before arrival /. The nurses at the procedures were pleasant. I would just welcome nice music to relax.

Hotel in a quiet location, staff helpful, clean room. Nothing hypermodern him but sufficient.

Great place, I was just sorry that the pool was being repaired and it wasn't mentioned when booking, so maybe next time ?

All the staff very nice, I lost the massage ring and the receptionist was so kind that even after working hours she went to look for him and thank God we found him. I am very obliged to her. This hotel I recommend was all the culprit.

Hello, Dear Hotel Manager, let me take this opportunity to thank you for the weekly stay in your hotel. We were pleasantly surprised by the atmosphere of the hotel, especially the hotel staff, who always looked nice and pleasant, from the first call to the reception of Mrs. Monica, whose kind voice let us know in advance, we will be fine here. And it was so all the time, the ladies at breakfast and dinner smiled pleasantly, communicated nicely and devoted themselves to all the guests as time allows. Everything was in perfect order, a large selection of different dishes, mostly very tasty. In addition to the receptionists, who always kindly greeted and waved a nice smile on each of our walks around, put out sheets in the sauna, served us in the bar with a smile and patiently scheduled dates of activities with us a huge thank you and admiration for girls on procedures, agility, clear instructions, kind smiles, keeping the times, everything pleasantly accurate, clear, relaxed, running smoothly. The human approach and the absorbed atmosphere from the hotel then accompanied us in our outdoor activities and we were happy to return to your hotel back, to the welcoming lair, an oasis of peace and quiet. Thank you very much for succeeding in leading your employees to such performances, because I will definitely talk about the Tchaikovsky Hotel often and only in superlatives everywhere, and I believe that my recommendation will bring more clients to your cozy rooms at this difficult time of life. You have selected excellent employees and we believe that you will manage the situation and survive. I would definitely recommend more marketing around your activities. Many people around me don't even know that they can go to a state-subsidized spa and spend it with you. Don't be afraid to praise, you are absolutely great !! Jiřinka Bastlová