mBank - Jantarová 3344/4/3344/4

perfect..professional approach and kindly smiling girls at the counters..no problems like anyone

Very satisfied. I negotiated with Mrs. Kateřina Řepiščáková. Very nice lady who, as a retired retired, gave me everything with patience.Thank you for this friendly approach to the customer.

Mrs. Babičová was very nice, she explained everything to me and answered all the questions clearly. For me, handling absolutely without a problem. ☺️

Total satisfaction, I am a client under 30 years old, with a few thousand in this account, as a by-product to another personal, self-employed and one pro s.r.o. Miss tried to sell at the branch, when she found out that I am interested only in administrative adjustments, no longer pushed me. Pleasant chat in the meantime. Thanks. And the guy who gave one star for bad opening hours ... an idiot. The problem is hanging on the web, opening hours are given.

Horrible bank. They have a password to password. Communication via line again password despite my bad settings. When I need to do something about a mortgage and come in person, there isn't a mortgage specialist. I finish the fixation and disappear! Payments take ... you're more secure than a nuclear power plant! Congratulations :)

STORY FOR EVERYONE CONSIDERING THE MBANK ACCOUNT - at a foreign ATM, I collected CZK 45,000. to pay for a holiday at a bargain price. The ATM didn't give me money because of a breakdown, but it was debited from my account within two minutes. Withdrawn, not blocked! A foreign bank issued me a confirmation that the money was not issued and with this I complained to "my" bank, ie mBank. I expected it to be a matter of days, up to 30 days, as required by law. Never. MBank has its own rules and has set the deadline of 45 days, as I found out, as the only bank in the Czech Republic. However, after this deadline, I was notified that they had up to 90 days to resolve the claim. After a few urges, I was notified on 88 days that they acknowledged the claim but that I had to go to their branch to report the account number where they should send the money because I canceled the account. When canceling the account, however, I had to specify the account number, in order to send money. So I went to the mBank branch, wondering why I had to come, because the account number they have from me and they have nowhere else to write. I received a confirmation and I sent it back to the complaints department. I expected nothing to stop sending my money. Today I celebrate the 100th anniversary of my money being held. I get answers to emails that the email is attached to the complaint, phone operators can not answer anything and advises to wait. I think, for example, a mother on maternity leave, a pensioner without a financial reserve and so on. they may find themselves in great trouble thanks to the services of this institute. If they solve this problem with a quick loan, or possibly in the so-called "debt trap". Sadly, no one is able to do anything about this, and mBank boasts of fictional success and friendliness with paid advertising. People… read before opening a bank account.

Last week I sat on the side with a problem and with the vision that no one will help me again. But everything was different. I would like to thank her. A completely different approach than in Ostrava Shoppin, where I solved this problem 4 times. I respect such people ... thank you for your help.